Claims Service Consultant

Motor Claims Service Consultant (Third Party Settlements) | Customer & Operations | QLD, SA & VIC

• Hybrid working environment
• 4-6 weeks of training.

At Allianz, we’re proud to be named one of the Best Workplaces in Australia 2025 and a Great Place to Work. As a leading global insurance and asset management brand, we prioritise care for our customers, the planet, and each other. We hire the very best people to further our commitment to caring and securing the future for our customers.

We offer an inclusive workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back to the community and feel proud to be a part of an organisation doing meaningful work that matters while supporting sustainability, mental health, and well-being.

Let’s care for tomorrow, so we can create a better future together, for everyone.

About the role

• Managing a portfolio of claims in a timely and cost-effective manner
• Ensuring a high standard of customer service is maintained with our internal and external customers while building a network of professional relationships
• Managing a high call volume of calls
• Continuous communication with internal and external stakeholders to report on the claim progress, developments, and potential strategic opportunities
• Using your technical experience to thoroughly investigate and assess claims to ensure that appropriate strategies are being implemented and pursued
• Active communication and negotiation with other Insurers and parties, with a view to achieving the best possible outcome for all stakeholders involved
• Follow the AAL Claims Management Process.
• Applying soundly based decision-making to all claims and able to consistently make liability decisions throughout the life of the claim.
• Adherence to Allianz Claims Management Processes, GICOP and all standards to minimise leakage and increased cost of claim
• Build and maintain positive working relationships within the team and with the greater business units

About you

• Minimum of two-years Insurance experience is mandatory.
• Meet specific technical capability and competence standards that are required for professional progression within AAL, including the submission of a portfolio of supporting evidence (For AAL employees only).
• Experience in handling claims management processes and procedures across a variety of general insurance product lines gained in a complex, matrixed general insurance organisation.
• Able to work collaboratively in a team environment.
• Ability to plan and prioritise effectively, organise tasks, manage competing resources, and demands.
• Ability to interpret and analyse complex information, extract meaningful insights, and evaluate options for decision making.
• Pays high attention to detail by completing tasks with thoroughness and accuracy and has the ability to quickly identify errors or inconsistencies within information.

Benefits and perks

• Inclusive Culture: Join a supportive, open-minded team focused on customer outcomes, bringing your authentic self to work every day!
• Flexible Work-Life Balance: Enjoy flexible and remote work options and workplace adjustments, with support for your work/life balance.
• Career Development: Access mentoring, development and global mobility opportunities for growth and success, including access to over 10,000 learning resources.
• Financial and Well-being Perks: Enjoy discounts on Allianz products, retail, tech, and travel, plus financial wellness initiatives and the Employee Share Purchase Program- own a piece of your employer!
• For more details about our benefits, visit the Allianz Careers site.

About our culture

We care about everything that makes you, you. We believe in a workplace that celebrates inclusion and equal opportunity, where people of all genders, ages, religions, sexual orientations and abilities are not only welcomed but valued for the unique perspectives and talents they bring to work.  We’re committed to fostering an environment where everyone belongs and can thrive and reach their fullest potential.

Adjustments and support

If you require any support and adjustments to participate equitably in our recruitment process, we encourage you to reach out to careers@allianz.com.au for a confidential conversation.

Join us. Let’s care for tomorrow. www.allianz.com.au/careers

#LI-ALLIANZAU #LI-Remote #LI-Hybrid #LI-Onsite