Customer Advisor- Customer Support Team | Flexible locations

Customer Support Specialist | Customer & Operations | Multiple Locations

At Allianz, we’re proud to be named one of the Best Workplaces in Australia 2025 and a Great Place to Work. As a leading global insurance and asset management brand, we prioritise care for our customers, the planet, and each other. We hire the very best people to further our commitment to caring and securing the future for our customers.

We offer an inclusive workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back to the community and feel proud to be a part of an organisation doing meaningful work that matters while supporting sustainability, mental health, and well-being.

Let’s care for tomorrow, so we can create a better future together, for everyone.

About the role

• Respond to customer feedback as part of our Voice of Customer initiative
• Serve as a technical referral point for claims specialists, assisting in the development of their technical claims knowledge.
• Act as an escalation point for technical advice and customer complaints, providing expert guidance to resolve complex service or technical issues.
• Identify trends through handling technical complaints escalations to drive improvements in customer and business outcomes.
• Assurance Support: Support the execution of the Quality Assurance Framework by delivering training needs at both individual and team levels in consultation with the manager.
• Assist in the onboarding process of new staff members, ensuring they are well-equipped with the necessary technical knowledge.
• Manage a portfolio of early claims-related complaints, positively influencing claims cost outcomes through commercial decision-making that benefits both Allianz and the customer.

About You

• Proactive ways of working, with customer obsession mindset and early resolution approach
• Proven capability to manage change through the initiation and promotion of organizational transformation
• Excellent written and verbal communication skills, capable of communicating with clarity, impact, and influence.
• Experience in claims assessment/management role for a complex, matrixed general insurance organization.
• Tertiary qualifications in a relevant discipline and/or Australian and New Zealand Institute of Insurance and Finance (ANZIFF)/Industry equivalent.
• Demonstrated experience in coaching and developing a claims team at a technical level.
• High level knowledge and understanding of property claims products.
• Ability to plan and prioritize effectively, organize tasks, and manage competing priorities and demands.
• Ability to navigate complexity and ambiguity and provide pragmatic commercial solutions to meet stakeholder expectations.

Benefits and perks

• Inclusive Culture: Join a supportive, open-minded team focused on customer outcomes, bringing your authentic self to work every day!
• Flexible Work-Life Balance: Enjoy flexible and remote work options and workplace adjustments, with support for your work/life balance.
• Career Development: Access mentoring, development and global mobility opportunities for growth and success, including access to over 10,000 learning resources.
• Financial and Well-being Perks: Enjoy discounts on Allianz products, retail, tech, and travel, plus financial wellness initiatives and the Employee Share Purchase Program- own a piece of your employer!
• For more details about our benefits, visit the Allianz Careers site.

About our culture

We care about everything that makes you, you. We believe in a workplace that celebrates inclusion and equal opportunity, where people of all genders, ages, religions, sexual orientations and abilities are not only welcomed but valued for the unique perspectives and talents they bring to work.  We’re committed to fostering an environment where everyone belongs and can thrive and reach their fullest potential.

Adjustments and support

If you require any support and adjustments to participate equitably in our recruitment process, we encourage you to reach out to careers@allianz.com.au for a confidential conversation.

Join us. Let’s care for tomorrow. www.allianz.com.au/careers

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