Manager Claims Compliance and Quality Assurance

As per PD

Manager Claims Compliance and Quality Assurance– RAA- Adelaide

 RAA has proudly served South Australians since 1903, offering trusted insurance, motoring, travel and home services to over 830,000 members. With a strong commitment to our purpose- better for members better for our community- RAA is passionate about creating a safer, more sustainable future.

To continue providing the high level of service our members know and trust, RAA’s general insurance business is proudly backed by Allianz Australia Insurance Limited- part of the global Allianz Group. This partnership brings together RAA’s deep local understanding with Allianz’s global expertise, delivering the best of both local care and international strength for our members.

About the role

• Lead and collaborate with stakeholders across Claims, Risk, and Compliance to establish, deliver, and continuously improve compliance, quality assurance, and risk management frameworks while uplifting capability maturity.
• Embed proactive risk management by identifying, monitoring, and mitigating risks, managing compliance incidents, issues, and remediation activities, and implementing root cause analysis to prevent recurrence.
• Ensure adherence to regulatory obligations and the Insurance Code of Practice, including implementing regulatory changes and monitoring compliance across operations.
• Oversee quality assurance and risk controls by analysing QA outcomes, identifying risks and improvement opportunities, tracking actions, and supporting the development and maintenance of operational risk registers.

About you 

• Extensive experience across financial services and broader corporate environments, with experience in an insurance environment considered a plus.
• Proven leadership capability, including leading teams, driving change initiatives, and delivering quality assurance and monitoring functions.
• Excellent stakeholder management, building effective stakeholder relationships and partnerships, and navigating complex and conflicting views across internal and external stakeholders.
• Advanced communication, planning, and organizational skills, with the ability to present confidently to senior leadership and apply strong commercial and business acumen.
• Sound knowledge of risk and compliance across Line 1 and Line 2 functions, with good regulatory awareness and experience within governance and compliance frameworks.
• A passion for leveraging emerging technologies to stay ahead in a rapidly evolving digital landscape

Benefits and perks 

• Inclusive Culture: Join a supportive, open-minded team focused on customer outcomes, bringing your authentic self to work every day!
• Work-life balance: Enjoy our flexible, hybrid work arrangements, and tailored workplace adjustments, where possible.
• Career Development: Access mentoring, development and global mobility opportunities for growth and success, including access to over 10,000 learning resources.

• Financial and Well-being Perks: Enjoy discounts on Allianz products, retail, tech, and travel, plus financial wellness initiatives and the Employee Share Purchase Program- own a piece of your employer!
• For more details about our benefits, visit the Allianz Careers site. 

About Allianz Group 

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.  

At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matter, and nurtures a culture grounded in integrity, fairness, inclusion and trust. 

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations. 

Adjustments and support  

If you require any support and adjustments to participate equitably in our recruitment process, we encourage you to reach out to careers@allianz.com.au for a confidential conversation. 

Join us. Let’s care for tomorrow. www.allianz.com.au/careers  

Important Notice:

Allianz will never contact you from an email address that does not end with ‘@allianz.com.au’ or another official Allianz domain. If you receive an email from an address like ’allianz.customerservice@gmail.com’” or ’allianz-support@yahoo.com’, it is not from Allianz and may likely be a scam.

Examples of official Allianz email addresses à john.smith@allianz.com.au | support@allianz.co.uk | jane.smith@allianz.com

If you are unsure about an email, please contact Allianz directly through our official website or customer service number. Your security is our priority.