Motor Claims Fulfilment Officer

Motor Claims Fulfilment Officer - RAA - Adelaide

RAA has proudly served South Australians since 1903, offering trusted insurance, motoring, travel and home services to over 830,000 members. With a strong commitment to our purpose- better for members better for our community- RAA is passionate about creating a safer, more sustainable future. 

To continue providing the high level of service our members know and trust, RAA’s general insurance business is proudly backed by Allianz Australia Insurance Limited- part of the global Allianz Group. This partnership brings together RAA’s deep local understanding with Allianz’s global expertise, delivering the best of both local care and international strength for our members 

About the role

• Deliver exceptional, customer-centric, and caring service to members and stakeholders, ensuring clear communication and seamless handovers.
• Collaborate effectively with colleagues, demonstrate flexibility, and consistently uphold company values in all interactions.
• Manage end-to-end claims including assessing liability, processing payments, identifying potential fraud, escalating complex claims, and liaising with relevant departments, all within authority limits and company policies.
• Complete tasks within set timeframes and quality standards, meet performance targets, comply with schedules and feedback, and proactively seek development opportunities.
• Maintain accurate records, adhere to legal and regulatory requirements, follow internal procedures and service standards, and ensure high-quality data entry and communication throughout the claims process.

About you

• Demonstrates excellent verbal and written communication skills, confidently conveying outcomes while delivering an exceptional customer experience.
• Excels in conflict management and maintains a strong work ethic, ensuring a seamless customer experience with a focus on members' well-being in every interaction.
• A collaborative team player who works effectively with colleagues and stakeholders to achieve the best outcomes for our members.
• Highly organised, detail-oriented, with strong personal drive, able to handle peak demand situations, cross-skill across products, and perform additional duties as required.
• Proficient in using technology and MS Office applications, with strong data entry accuracy, ability to assess information for accurate claims decisions, and adaptability to change.
• A passion for leveraging emerging technologies to stay ahead in a rapidly evolving digital landscape. 

Benefits and perks 

• Inclusive Culture: Join a supportive, open-minded team focused on customer outcomes, bringing your authentic self to work every day!
• Work-life balance: Enjoy our flexible, hybrid work arrangements, and tailored workplace adjustments, where possible.
• Career Development: Access mentoring, development and global mobility opportunities for growth and success, including access to over 10,000 learning resources.
• Financial and Well-being Perks: Enjoy discounts on Allianz products, retail, tech, and travel, plus financial wellness initiatives and the Employee Share Purchase Program- own a piece of your employer!
• For more details about our benefits, visit the Allianz Careers site.

About Allianz Group 

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.  

At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matter, and nurtures a culture grounded in integrity, fairness, inclusion and trust. 

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations. 

Adjustments and support  

If you require any support and adjustments to participate equitably in our recruitment process, we encourage you to reach out to careers@allianz.com.au for a confidential conversation. 

Join us. Let’s care for tomorrow. www.allianz.com.au/careers