Motor Claims Lodgement Officer

MOTOR CLAIMS LODGEMENT OFFICER (6-Month Contract) – RAA – ADELAIDE

RAA has proudly served South Australians and Broken Hill communities since 1903, offering trusted insurance, motoring, travel and home services to over 830,000 members. With a strong commitment to our purpose- better for members better for our community- RAA is passionate about creating a safer, more sustainable future.

To continue providing the high level of service our members know and trust, RAA’s general insurance business is proudly backed by Allianz Australia Insurance Limited- part of the global Allianz Group. This partnership brings together RAA’s deep local understanding with Allianz’s global expertise, delivering the best of both local care and international strength for our members

About the role

•  Deliver exceptional service by identifying and satisfying member needs with empathy and professionalism, ensuring clear communication and understanding of next steps.
• Serve as the first point of contact for members, accurately collecting information for new claims and making informed decisions on claims acceptance, liability, and indemnity.
• Handle privacy, complaints, vulnerabilities, and specific member circumstances sensitively, adhering to compliance and service standards.
• Accurately capture and assess information for new claims, setting them up for success by allocating to appropriate workgroups and partners.

• Take ownership of member needs by resolving or correctly assigning inquiries on existing claims, ensuring clear handover and accurate information to move claims forward, while establishing claim validity through policy interpretation and managing claims files to drive settlements.

• Maintain compliance with service standards, policies, and procedures, ensuring high-quality data entry and fostering positive relationships with colleagues, while demonstrating flexibility and adherence to RAA values.
• May be required to work overtime on occasion, particularly where there is high demand for member service (such as supporting members through a weather event)

About you

• Experienced in customer service with at least one year in a customer-facing role, and capable of managing conflict effectively. Ideally, you will have previous insurance experience.
• Demonstrates strong interpersonal and verbal communication skills, essential for effective customer service and teamwork.
• Possess strong organisational skills and attention to detail, ensuring accuracy in data entry and claims decisions.
• Proficient in sourcing and assessing information to make accurate claims decisions within role authority, with the ability to navigate complex Insurance policies and procedures.
• Competent in using technology, including MS Office and other computer-based applications, and adaptable to change.

• Demonstrates adaptability and ability to embrace change quickly, performing additional duties as required, including cross-skilling for different insurance products at short notice to meet peak demands.

• A passion for leveraging emerging technologies to stay ahead in a rapidly evolving digital landscape.

Benefits and perks 

• Inclusive Culture: Join a supportive, open-minded team focused on customer outcomes, bringing your authentic self to work every day!  

• Flexible Work-Life Balance: Enjoy flexible and remote work options and workplace adjustments, with support for your work/life balance.  

• Career Development: Access mentoring, development and global mobility opportunities for growth and success, including access to over 10,000 learning resources. 

• Financial and Well-being Perks: Enjoy discounts on Allianz products, retail, tech, and travel, plus financial wellness initiatives and the Employee Share Purchase Program- own a piece of your employer! 

• For more details about our benefits, visit the Allianz Careers site. 

About Allianz Group 

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.  

At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matter, and nurtures a culture grounded in integrity, fairness, inclusion and trust. 

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.

Adjustments and support  

If you require any support and adjustments to participate equitably in our recruitment process, we encourage you to reach out to careers@allianz.com.au for a confidential conversation. 

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.  

At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matter, and nurtures a culture grounded in integrity, fairness, inclusion and trust. 

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations. 

Join us. Let's care for tomorrow. 

Note: Having different strengths, experiences, perspectives and approaches is an integral part of Allianz‘ company culture. One means to achieve this is a regular rotation of Allianz Executive employees across functions, Allianz entities and geographies. Therefore, the company expects from its employees a general openness and a high motivation to regularly change positions and collect experiences across Allianz Group.