Operations Analyst

Operations Analyst – Consumer – Brisbane and Adelaide

At Allianz, we’re proud to be named one of the Best Workplaces in Australia 2025 and a Great Place to Work. As a leading global insurance and asset management brand, we prioritise care for our customers, the planet, and each other. We hire the very best people to further our commitment to caring and securing the future for our customers.

We offer an inclusive workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back to the community and feel proud to be a part of an organisation doing meaningful work that matters while supporting sustainability, mental health, and well-being.

Let’s care for tomorrow, so we can create a better future together, for everyone.

About the role

• Foster strong, collaborative relationships by leading inclusive engagement forums between Customer Experience Centres (Contact Centre), Customer & Operations, Consumer Partners, and specialty product teams.
• Support and collaborate with business stakeholders to support the successful delivery and implementation of key initiatives for the Customer Experience Centres and Direct Operations teams.
• Support seamless communication by maintaining and enhancing systems like Partner One and Contact One, ensuring information is clear, accessible, and aligned with team needs.
• Partner closely with Consumer Offshore Support Team. teams to contribute to shared goals in Consumer Direct operations, including process documentation, report follow-ups, and aligning with Onshore Support Team initiatives.
• Support governance and operating rhythm review tasks for Consumer Offshore Support Team.
• Encourage knowledge-sharing and continuous improvement by supporting eSupport efforts and working closely with Internal Control and Knowledge Management teams.
• Contribute to the improvement of the customer or Partner experience and enhancing operational efficiency by analysing available data and reporting sets for the Customer Experience Centres, = Underwriter & Operations
• Help maintain structure and clarity by managing document sign-off responsibilities and contributing to organized, transparent communication during IT forums and operational reviews.

About you

• Brings relevant qualifications and/or industry accreditations, with a commitment to continuous learning.
• Brings deep experience in the evolving insurance industry, with a strong focus on understanding key drivers and supporting effective, people-centred service delivery.
• Champions a culture of care and customer focus, modelling inclusive and empathetic behaviours throughout the organisation.
• Comfortable working through complexity and uncertainty, with a collaborative approach to finding balanced, stakeholder-aligned solutions.
• Highly skilled in leveraging technology, systems, and processes to enhance team performance, with strong communication abilities that foster connection and influence at all levels.

Benefits and perks

• Inclusive Culture: Join a supportive, open-minded team focused on customer outcomes, bringing your authentic self to work every day!
• Flexible Work-Life Balance: Enjoy flexible and remote work options and workplace adjustments, with support for your work/life balance.
• Career Development: Access mentoring, development and global mobility opportunities for growth and success, including access to over 10,000 learning resources.
• Financial and Well-being Perks: Enjoy discounts on Allianz products, retail, tech, and travel, plus financial wellness initiatives and the Employee Share Purchase Program- own a piece of your employer!
• For more details about our benefits, visit the Allianz Careers site.

About our culture

We care about everything that makes you, you. We believe in a workplace that celebrates inclusion and equal opportunity, where people of all genders, ages, religions, sexual orientations and abilities are not only welcomed but valued for the unique perspectives and talents they bring to work.  We’re committed to fostering an environment where everyone belongs and can thrive and reach their fullest potential.

Adjustments and support

If you require any support and adjustments to participate equitably in our recruitment process, we encourage you to reach out to careers@allianz.com.au for a confidential conversation.

Join us. Let’s care for tomorrow. www.allianz.com.au/careers