Quality Assurance Officer
Adelaide, SA, AU, 5031
Quality Assurance Officer – Insurance- Adelaide
RAA has proudly served South Australians since 1903, offering trusted insurance, motoring, travel and home services to over 830,000 members. With a strong commitment to our purpose- better for members better for our community- RAA is passionate about creating a safer, more sustainable future.
To continue providing the high level of service our members know and trust, RAA’s general insurance business is proudly backed by Allianz Australia Insurance Limited- part of the global Allianz Group. This partnership brings together RAA’s deep local understanding with Allianz’s global expertise, delivering the best of both local care and international strength for our members.
About the role
- Assist in coordinating Claims quality activities to ensure adherence to processes and compliance with legislative requirements
- Contribute to the maintenance and improvement of quality and compliance tools, frameworks, and processes within Claims
- Build effective working relationships with Claims leadership and senior staff to embed recommended improvements into operations
- Conduct regular claim file and task audits, as well as supply chain reviews, to monitor compliance, identify cost leakage, and assess supplier performance
- Analyse review findings to identify trends, drive improvement actions, support staff coaching, and assist in educating the Claims Leadership team on quality initiatives
About you
- Minimum 12 months of claims management experience with a solid understanding of the General Insurance Code of Practice 2020
- Strong attention to detail, data proficiency, and sound judgment for making informed decisions and articulating recommendations
- Effective written and verbal communication with a solution-focused approach
- Proven ability to maintain strong relationships and use influencing skills to drive business outcomes
- A passion for leveraging emerging technologies to stay ahead in a fast -changing digital world
Benefits and perks
- Inclusive Culture: Join a supportive, open-minded team focused on customer outcomes, bringing your authentic self to work every day!
- Flexible Work-Life Balance: Enjoy flexible and remote work options and workplace adjustments, with support for your work/life balance.
- Career Development: Access mentoring, development and global mobility opportunities for growth and success, including access to over 10,000 learning resources.
- Financial and Well-being Perks: Enjoy discounts on Allianz products, retail, tech, and travel, plus financial wellness initiatives and the Employee Share Purchase Program- own a piece of your employer!
- For more details about our benefits, visit the Allianz Careers site.
About Allianz Group
Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.
At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matter, and nurtures a culture grounded in integrity, fairness, inclusion and trust.
We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.
Adjustments and support
If you require any support and adjustments to participate equitably in our recruitment process, we encourage you to reach out to careers@allianz.com.au for a confidential conversation.
Join us. Let’s care for tomorrow. www.allianz.com.au/careers
