Recoveries Fast Track Officer

Recoveries Fast Track Officer – RAA – Adelaide

RAA has proudly served South Australians since 1903, offering trusted insurance, motoring, travel and home services to over 830,000 members. With a strong commitment to our purpose- better for members better for our community- RAA is passionate about creating a safer, more sustainable future.

To continue providing the high level of service our members know and trust, RAA’s general insurance business is proudly backed by Allianz Australia Insurance Limited- part of the global Allianz Group. This partnership brings together RAA’s deep local understanding with Allianz’s global expertise, delivering the best of both local care and international strength for our members.

About the role

• Acts as the first point of contact for inbound enquiries (mainly uninsured or insurance‑uncertain members), explaining recovery options, confirming insured status, and identifying at‑fault parties.
• Lodges claims by gathering full details from members, then initiates contact with at‑fault parties or their insurers via outbound calls, return calls, SMS, email, and post.
• Provides clear explanations of claims and recovery processes, actioning workflows and updates within the claims management system.
• End‑to‑end case manages Fast Track recovery claims, including daily workload management, milestone tracking, follow‑ups, and allocation of claims to Recoveries Officers where required.
• Completes recovery execution and financial tasks, including demands, payments, receipting, invoicing, record‑keeping, and compliance with regulatory, risk, and customer service standards.

About you 

• Extensive experience in Customer Service roles, with practical experience case managing and providing empathetic and customer centric support. Ideally, you’ll have knowledge of insurance claims processes and insurance‑related administrative tasks.
• Strong communication skills both written and verbal. Confident to lead professional conversations with third parties and able to translate complex subjects to a diverse audience .
• Outstanding interpersonal skills, with the ability to manage negotiations respectfully and thoughtfully, always prioritizing the well-being of our customers.
• Proven organisational, time‑management, and problem‑solving abilities in fast‑paced environments.
• Strong computer and system proficiency, including Microsoft Office, with high attention to detail and accuracy.
• A passion for leveraging emerging technologies to stay ahead in a rapidly evolving digital landscape.

Benefits and perks

• Inclusive Culture: Join a supportive, open-minded team focused on customer outcomes, bringing your authentic self to work every day!
• Work-life balance: Enjoy our flexible, hybrid work arrangements, and tailored workplace adjustments, where possible.
• Career Development: Access mentoring, development and global mobility opportunities for growth and success, including access to over 10,000 learning resources.
• Financial and Well-being Perks: Enjoy discounts on Allianz products, retail, tech, and travel, plus financial wellness initiatives and the Employee Share Purchase Program- own a piece of your employer!
• For more details about our benefits, visit the Allianz Careers site.

About Allianz Group

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matter, and nurtures a culture grounded in integrity, fairness, inclusion and trust.

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.

Adjustments and support

If you require any support and adjustments to participate equitably in our recruitment process, we encourage you to reach out to careers@allianz.com.au for a confidential conversation.

Join us. Let’s care for tomorrow. www.allianz.com.au/careers