Senior Home Loss Adjuster
Adelaide, SA, AU, 5031
Senior Home Loss Adjustor - Insurance - Adelaide
RAA has proudly served South Australians since 1903, offering trusted insurance, motoring, travel and home services to over 830,000 members. With a strong commitment to our purpose- better for members better for our community- RAA is passionate about creating a safer, more sustainable future.
To continue providing the high level of service our members know and trust, RAA’s general insurance business is proudly backed by Allianz Australia Insurance Limited- part of the global Allianz Group. This partnership brings together RAA’s deep local understanding with Allianz’s global expertise, delivering the best of both local care and international strength for our members.
About the role
- Manage a portfolio of residential Home & Contents and Landlord claims, making sound technical decisions on liability, cost, quality, and timelines while meticulously documenting all actions.
- Conduct onsite and desktop assessments to determine cause of loss and extent of damages, preparing thorough reports with clear recommendations.
- Adhere to RAAI policies, procedures, and regulatory obligations, proactively identifying and reporting risks, and consistently maintaining safety, quality, and service standards.
- Foster positive relationships with external partners and colleagues, offering technical guidance, supporting team success, and contributing through flexibility and collaboration.
- Deliver compassionate, end-to-end claim support to members, ensuring professional, empathetic, and high-quality communication, while continuously enhancing skills, technical knowledge, and service delivery.
About you
- Minimum 5 years’ experience in claims operations, with extensive exposure to General Insurance Home Claims and a strong understanding of insurance practices, legislation, and industry codes.
- Skilled in managing a portfolio of claims, delivering high-quality service and positive outcomes for customers.
- Experience in the field of insurance loss adjustment; loss adjusting qualifications preferred or progress towards.
- Holds a valid Australian Driver’s License
- A passion for leveraging emerging technologies to stay ahead in a fast -changing digital world
Benefits and perks
- Inclusive Culture: Join a supportive, open-minded team focused on customer outcomes, bringing your authentic self to work every day!
- Flexible Work-Life Balance: Enjoy flexible and remote work options and workplace adjustments, with support for your work/life balance.
- Career Development: Access mentoring, development and global mobility opportunities for growth and success, including access to over 10,000 learning resources.
- Financial and Well-being Perks: Enjoy discounts on Allianz products, retail, tech, and travel, plus financial wellness initiatives and the Employee Share Purchase Program- own a piece of your employer!
- For more details about our benefits, visit the Allianz Careers site.
About Allianz Group
Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.
At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matter, and nurtures a culture grounded in integrity, fairness, inclusion and trust.
We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.
Adjustments and support
If you require any support and adjustments to participate equitably in our recruitment process, we encourage you to reach out to careers@allianz.com.au for a confidential conversation.
Join us. Let’s care for tomorrow. www.allianz.com.au/careers
