Team Leader Motor Claims Fulfilment Fast Track

Team Leader Motor Claims Fulfilment Fast Track– RAA - Adelaide

 RAA has proudly served South Australians since 1903, offering trusted insurance, motoring, travel and home services to over 830,000 members. With a strong commitment to our purpose- better for members better for our community- RAA is passionate about creating a safer, more sustainable future.

To continue providing the high level of service our members know and trust, RAA’s general insurance business is proudly backed by Allianz Australia Insurance Limited- part of the global Allianz Group. This partnership brings together RAA’s deep local understanding with Allianz’s global expertise, delivering the best of both local care and international strength for our members.

About the role

• Lead, coach, and manage team members to achieve service and performance targets, foster a positive team culture, and ensure clear direction, goal setting, and staff engagement. Support new staff integration and conduct regular performance reviews and coaching.
• Prioritize and manage tasks impacting members, resolve escalations and complaints, optimize resource utilization, and make recommendations to improve operational effectiveness and member services.
• Monitor team performance to meet service, productivity, and quality standards, ensure compliance with procedures, provide SME support, and recommend improvements to enhance service delivery and reduce reliance on SMEs.
• Maintain knowledge of regulatory and legal obligations, address quality issues, ensure compliance with policies, and use feedback and reports to improve team performance. Participate in business planning and promote a quality-driven culture.
• Foster teamwork, deliver consistent communication, share key updates, and support initiatives to strengthen team culture and engagement.

About you 

• Experienced operational leader with a proven track record in leading, coaching, and developing teams, such as claims consultants or similar roles, within a high-compliance environment.
• Exceptional communication and interpersonal skills, combined with a collaborative and empathetic approach to leadership and problem-solving.
• Demonstrated ability to build strong relationships, promote teamwork, and foster collaboration while ensuring positive stakeholder engagement.
• Act as a reliable and trusted escalation point for team members, providing support and guidance when needed.
• A proactive mindset with a focus on identifying opportunities for improvement, driving meaningful change, and confidently navigating challenges independently or as part of a team.
• A passion for leveraging emerging technologies to stay ahead in a rapidly evolving digital landscape

Benefits and perks 

• Inclusive Culture: Join a supportive, open-minded team focused on customer outcomes, bringing your authentic self to work every day!
• Work-life balance: Enjoy our flexible, hybrid work arrangements, and tailored workplace adjustments, where possible.
• Career Development: Access mentoring, development and global mobility opportunities for growth and success, including access to over 10,000 learning resources.

• Financial and Well-being Perks: Enjoy discounts on Allianz products, retail, tech, and travel, plus financial wellness initiatives and the Employee Share Purchase Program- own a piece of your employer!
• For more details about our benefits, visit the Allianz Careers site.

About Allianz Group 

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.  

At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matter, and nurtures a culture grounded in integrity, fairness, inclusion and trust. 

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations. 

Adjustments and support  

If you require any support and adjustments to participate equitably in our recruitment process, we encourage you to reach out to careers@allianz.com.au for a confidential conversation. 

Join us. Let’s care for tomorrow. www.allianz.com.au/careers