Health Claims Process Leader

Job summary

We are seeking a strong and experienced Process Lead / Team Leader to manage the reimbursement claims handling team for group health insurance policies. The role has end‑to‑end ownership of group reimbursement claims operations, ensuring service quality, productivity, compliance with policy terms, and adherence to SLAs and client agreements. The Process Lead / Team Leader plays a key role in people leadership, operational performance, stakeholder coordination, and continuous process improvement, supporting a large and strategically important group health portfolio.

Main tasks:

• Team management & daily operations
• Performance monitoring & quality control
• Coaching, training & people development
• Process & continuous improvement
• Stakeholder & escalation management
• Reporting & management information

Qualifications & experience 

• University degree in business administration, insurance, finance, healthcare management, or a related field
• Minimum 3–5 years of experience in health insurance or TPA claims operations
• Proven experience in group health insurance reimbursement claims handling
• Previous experience as a claims supervisor, process lead, or team leader is strongly preferred
• Knowledge of the Greek health insurance and healthcare market is an advantage

Skills & competencies 

• Strong leadership, people‑management, and coaching skills
• Excellent decision‑making and problem‑solving abilities
• High level of organization, ownership, and accountability
• Ability to manage priorities, deadlines, and operational pressure
• Customer‑ and quality‑focused mindset
• Strong communication skills in Greek and English
• Very good command of MS Office and claims management systems
• AI literacy (Gen AI, CoPilot etc) and familiarity with data insights to support operational efficiency

Preferred (optional) 

• Experience in a TPA environment
• Experience managing large‑scale group health portfolios
• Exposure to audits, quality frameworks, or operational transformation initiatives

98437 | Customer Services & Claims | Professional | Non-Executive | Allianz Partners | Full-Time | Permanent

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. 

At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matter, and nurtures a culture grounded in integrity, fairness, inclusion and trust. 

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations. 

Join us. Let's care for tomorrow.