Customer Assistance Coordinator - Roadside Assistance
Amsterdam, NL, 1059
As a Customer Assistance Coordinator – Roadside Assistance, you will be the first point of contact for customers in need of roadside assistance. You’ll play a critical role in providing timely, empathetic, and effective support to ensure our customers are back on the road as quickly and safely as possible.
If you’re fluent in Dutch (C1 level) and thrive in a role that combines communication, problem-solving, and teamwork, this is the perfect opportunity for you!
Your Responsibilities
- Respond to customer calls for roadside assistance with professionalism, empathy, and efficiency
- Assess the situation, identify customer needs, and coordinate appropriate RSA solutions, such as towing, repair services, or alternative transportation
- Liaise with service providers, ensuring timely and cost-effective delivery of roadside assistance services
- Handle regulated complaints and resolve issues in line with internal guidelines, escalating complex cases when necessary
- Maintain accurate case documentation and ensure compliance with service level agreements and key performance indicators
- Contribute to team initiatives, share feedback, and stay updated on technical developments
Our Requirements
- Fluency in Dutch (min.C1 level) and English is nice to have
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Shift-based schedule: Monday-Sunday, 6 AM-11 PM (no night shifts)
- Empathy and a customer-centric approach to providing assistance
- The ability to stay calm under pressure and resolve issues effectively
- Capability to prioritize tasks and manage time efficiently
- Basic familiarity with available AI tools such as ChatGPT
What we offer
- Temporary contract of 3 months
- Access to a wide range of courses and targeted development programs to empower your career journey
- Flexibility to help you plan and arrange your work-life balance effectively
| Operations | Professional | Non-Executive | Allianz Partners | Full-Time | Temporary
To Recruitment Agencies
Allianz recruits through dedicated in-house teams and does not accept unsolicited resumes/CVs, candidate introductions, or outreach from agencies or search firms. We only engage agencies under a prior, written contract and, where applicable, via our Preferred Supplier List (PSL). No fees will be paid for any candidate submitted or introduced without a contract in place, even if that candidate is subsequently hired. Do not contact hiring managers directly. Any breach, including unsolicited submissions, off-PSL contact, or attempts to invoice without an agreement, will result in candidate disqualification, termination of any existing contract, and non-payment of fees.
