Assistant Manager-Finance OperationsAssistant Manager-Finance Operations_1942

About the Role

We are seeking an experienced Assistant Manager - Account Management to serve as a critical liaison between Allianz Technology and our Operating Entities (OEs). This role combines strategic customer relationship management with operational excellence in financial management and IT service delivery.

As the primary point of contact for our customers, you will drive customer satisfaction, manage complex financial operations, and ensure seamless delivery of IT services while maintaining strong stakeholder relationships across the organization.

Key Responsibilities

 1. Customer Relationship Management

• Act as primary liaison between Allianz Technology and Operating Entities
• Manage customer expectations through proactive communication and relationship building
• Drive customer-centric initiatives and advocate for customer interests
• Handle customer requests, escalations, and dispute resolution with diplomacy
• Facilitate regular stakeholder meetings and ensure transparency on IT spend
• Track customer satisfaction through NPS processes and coordinate improvement activities
• Communicate Allianz Technology strategy, service updates, and pricing & benchmarking to OEs
• Validates and processes additional customer reporting requests based on ITSOA/contractual agreements, coordinating strategic requests and supporting audit trail compliance
• Establishes institutional meetings to ensure transparency on OE IT spend with Allianz Technology IT Services

2. Financial Management & Analysis

• Drive revenue planning, forecasting, and reporting activities for OE IT spending within the CFO's governance framework
• Monitor and analyze OE IT spend regularly to support cost optimization and identify savings
• Ensure alignment between OE PD IT budget and Allianz Technology PD budget
• Manage monthly forecasting and trigger additional demand processes as required
• Communicate true-up/true-down activities based on cost-plus principle, with governance by CFO
• Provide ad-hoc commercial and financial data reporting
• Resolve invoicing queries and ensure billing accuracy

3. Invoicing

Quote Approvals:

• Approve quotes and manage customer approvals in Global Request Management (GRM), ensuring quote correctness
• Act as gatekeeper of the OEs by validating correctness of quotes before approval

Support Cash Collection / Dispute Resolution:

• Support accounts receivable team in resolving open questions and drive dispute resolution with customers
• Manage dispute resolution efficiently, aligning with Head of IT and IT delivery function for escalations

4. Contracting

• Coordinate the contracting process between OEs and Allianz Technology
• Coordinate Order Agreement processes ensuring quality and compliance
• Involve central functions (CCM, Legal) and IT delivery for legal guidance and contractual inputs
• Prepare contract status reports using SAP, ServiceNow, and Excel; maintain regular OE alignments and follow-ups on signature status
• Ensure updated Operational Manual and compliance with MSA and ITSOA requirements

5. IT Demand Management

• Understand and map customer IT requirements for accurate quotations
• Validate IT demand and ensure alignment with budget expectations and Allianz Group IT strategy
• Dispatch demand within the Global Request Management Process (GRM)
• Identify and implement automation opportunities to enhance efficiency

Essential Competencies

Communication & Relationship Building (Critical Success Factor)

• Excellent command of English (spoken and written)
• Outstanding interpersonal and presentation skills
• Ability to communicate complex financial and technical concepts clearly
• Strong stakeholder engagement and influence capabilities
• Active listening and empathy in customer interactions

Financial Acumen

• End-to-end finance knowledge with strong analytical capabilities
• Experience with financial planning, forecasting, and reporting
• Understanding of cost-plus pricing models and revenue management
• Problem-solving skills for complex financial scenarios

IT Knowledge

• Understanding of IT service delivery and operations
• Knowledge of IT infrastructure, applications, and service models
• Ability to translate technical requirements into business terms
• Awareness of IT industry trends and best practices

Behavioural Excellence

• Customer-focused mindset with commitment to service excellence
• Strong sense of ownership and accountability
• Team player with cross-functional collaboration skills
• Adaptability and flexibility in dynamic environments
• Decision-making capabilities under pressure
• Continuous improvement mindset

Key Authorities

• Financial oversight and approval authority for billing items
• Contract and agreement management responsibility
• Process improvement leadership
• Primary authority for stakeholder and customer communications
• Team and project leadership decisions

Education Qualification & Experience Required

• Graduate/Post Graduate in Finance & Accounting or related field
• Relevant certifications (PMP, ITIL, SAP) are advantageous
• 5-9 Years of experience in financial domain with Order to Cash (O2C) process exposure
• Proven track record in account management and customer relationship management
• Experience in IT services or financial services industry preferred
• Demonstrated success in cross-functional stakeholder management

Technical Skills

• Proficiency in SAP, ServiceNow, Excel, and data analysis tools
• Strong understanding of IT Service Management (ITSM) principles
• Knowledge of billing processes, contract management, and financial analysis
• Familiarity with Agile methodologies and concepts with AI knowledge.

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.  

At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matter, and nurtures a culture grounded in integrity, fairness, inclusion and trust. 

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations. 

Join us. Let's care for tomorrow. 

Note: Having different strengths, experiences, perspectives and approaches is an integral part of Allianz‘ company culture. One means to achieve this is a regular rotation of Allianz Executive employees across functions, Allianz entities and geographies. Therefore, the company expects from its employees a general openness and a high motivation to regularly change positions and collect experiences across Allianz Group.