Assistant Manager-Finance Operations_1942

Overall Objectives of Job:

• Ensure seamless account management and financial operations within Allianz Technology.
• Foster effective communication and coordination among stakeholders to deliver high-quality service to customers.
• Understand customer IT requirements and manage the order agreement process efficiently.
• Ensure accurate and timely billing in alignment with customer contracts.
• Support the Account Manager in financial data analysis, reporting, and resolving invoicing queries.
• Contribute to revenue planning and provide commercial support for special projects.
• Enhance customer satisfaction and optimize financial processes through diligent management and proactive communication.
• Drive continuous improvement in account management processes and financial reporting.
• Collaborate with cross-functional teams to develop innovative solutions for customer needs.
• Maintain compliance with internal policies and external regulations in all financial and account management activities.
• Develop and maintain strong relationships with customers to understand their evolving needs and ensure long-term partnership.
• Implement and leverage automation tools to streamline account management and financial reporting processes, increasing efficiency and reducing manual effort.

Duties & Responsibilities

Account Management:

• Actively communicate and coordinate with stakeholders within Allianz Technology and customers to ensure alignment and satisfaction.
• Understand and map customer IT requirements for the creation of quotations, ensuring a smooth follow-up process until service delivery.
• Ensure adherence to the Order Agreement process, working closely with the Service Manager to maintain compliance and quality.
• Share and ensure the quality of Order Agreements, tracking and monitoring progress on behalf of the Account Manager.
• Manage the Order Agreement signature process by engaging with various stakeholders to obtain timely approvals.
• Prepare and deliver accurate contract status reports using systems like SAP, ServiceNow, and Excel on a weekly/monthly basis for stakeholders and customers.

Other Tasks:

• Prepare and provide ad-hoc reporting of commercial and financial data to support business needs.
• Create PowerPoint presentations and document minutes for Monthly Account and Service Management Meetings.
• Offer commercial support for special projects, contributing to their successful execution.
• Drive revenue planning activities in collaboration with the Account Manager to achieve financial targets.
• Prepare communications on new services and important updates on existing services to keep stakeholders informed.
• Administer Team Space (O365) to facilitate efficient collaboration and information sharing.
• Explore and implement automation opportunities to streamline account management and financial reporting processes, enhancing overall efficiency.

Qualification & Experience

Qualification and Experience:

• Graduate/Post Graduate in Finance & Accounting or a related field.
• Relevant certifications in project management, finance, or IT (e.g., PMP, ITIL, or SAP certification) are a plus.
• 8-9 years of experience in the financial domain, with exposure to Order to Cash (O2C) processes.
• Proven experience in account management, financial analysis, or a related field, preferably within the IT or financial services industry.
• Experience working with cross-functional teams and managing stakeholder relationships.

Technical Skills:

• Proficiency in using SAP, ServiceNow, Excel, and other financial or reporting tools.
• Familiarity with data analysis tools and techniques.
• Understanding of IT service management and order agreement processes.

Functional Skills:

• Demonstrated Agile mindset and knowledge of Agile methodologies and concepts.
• End-to-end finance knowledge with a strong understanding of financial processes.
• Excellent command of English, both spoken and written, for effective communication.
• Customer service expertise and strong team player with team management skills.
• Flexibility in working hours and strong decision-making capabilities.
• Good analytical thinking and problem-solving experience.
• Experience with process change and the ability to execute process control mechanisms.
• Adaptability in people and process management.
• Exposure to AI tools is an add-on advantage.

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.  

At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matter, and nurtures a culture grounded in integrity, fairness, inclusion and trust. 

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations. 

Join us. Let's care for tomorrow. 

Note: Having different strengths, experiences, perspectives and approaches is an integral part of Allianz‘ company culture. One means to achieve this is a regular rotation of Allianz Executive employees across functions, Allianz entities and geographies. Therefore, the company expects from its employees a general openness and a high motivation to regularly change positions and collect experiences across Allianz Group.