Associate Manager - HR Services (m/f/d)

130 years of trust, time to shape what's next. Allianz Group is one of the world's leading insurers and asset managers - built on over a century of stability, expertise, and financial strength. Allianz Services is where that legacy meets the future. 8,200+ people. Eight countries. Three continents. We deliver specialized services to clients within Allianz Group, powered by AI, advanced analytics, and a mindset that refuses to stand still. From core insurance operations to engineering and consulting services, we reimagine how insurance works. What truly sets us apart are our people and the trusted partnerships we build, anchored in our values of expertise, integrity, and empowerment. We don't support the business. We shape it.”

Role Overview: 

The Associate Manager - HR Services is responsible for managing and growing HR Services operations, ensuring the effective delivery of outsourcing services to local and global stakeholders. The role combines team leadership, stakeholder management, service implementation, and continuous improvement, while driving business growth, operational excellence, and a high level of customer satisfaction.

What You Do:

• Act as a local service manager for HR Services outsourcing activities , for HR Services Clients and for Global strategic HR Services team
• Work closely with the Head of HR Services Global Service line and global stakeholders for tasks related to Allianz Services Verticalization project
• Collaborate with Global Services Owners in setting up and delivering outsourcing HR related activities under the Allianz Services Verticalization projects
• Identify new opportunities to grow HR Services related activities and grow existing business
• Work closely with local stakeholders for setting up new service offerings. ( Contracts, Risk Management, IT demand etc)
• Lead a local team under the Global HR Services activities
• Follow up and action on assigned tasks: observing interviews & recruitment process, onboarding, creating a network for the new joiners in and outside the team/branch, knowledge tests – facilitator, guides the team members with their objectives and development plan in SF, provides feedback for evaluation)
• Supervises and develops people in accordance with the Allianz People Attributes, leadership values and relevant guidelines
• Enables the team to function effectively, follows clear priorities in alignment with the strategy and ensures that these are met
• Secures working conditions within which the employees are enabled to fulfil their tasks best and with high motivation
• Ensures compliance with occupational health and safety standards and regulations by law
• Prioritizes, delegates and controls tasks, balances workloads and steers capacity in the team
• Communicates actively management decisions and guide employees through change initiatives
• Contract: Draft Order Agreement between Allianz Services Mauritius and respective clients during MS Dynamics tools
• Provide accurate monthly billing information related to HR services to local finance team & update on any changes
• Coordinates team during regular 1:1 and take necessary, innovative and smooth decisions to meet customer expectations
• Be actively involved in continuous improvement processes and apply within the team
• Act as escalation point for global and local stakeholders
• Responsible with the HR and administrative practices (e.g. Vacation administration, travel administration, etc.)
• Manage Team attendance, leaves, vacations
• Manage Graphic Design services for local requirement and for global clients

What You Bring:

• Fluent in English, must be able to hold presentations and lead meetings in English
• Past experience in related fields or work
• Proactive Mindset & Problem Solver
• Digital and process improvement driven
• Proven organizational and self-motivation abilities
• Excellent communication, presentation and networking skills
• Organisational skills
• Possessing analytical thinking and methodological and conceptual techniques
• Advanced PC knowledge (including MS Office packages)
• Ability to utilize experience to implement best practices in channel management

What We Offer: 

Come to the Allianz side! We have attractive Compensation and Benefits:

• Fixed Benefits - We place people at the core of what we do, this is why we are committed to your personal wellbeing and professional growth
• Flexible Benefits - We care about the performance of our employees, and we know it can only be reached by ensuring your proper work-life balance: Medical Insurance, Private pension, many other benefits
• Rewards and Recognition Program and Personal Development plans
• Complete Training Curricula available, LinkedIn Learning
• Flexible working environment (work from home, hybrid)

Disclaimer:

• Tasks may be added, removed, or modified at any time during the course of employment to reflect evolving business needs, organisational priorities, or operational requirements.
• Any such changes shall be discussed with the employee's direct Line Manager and formally notified to the employee in writing within a reasonable timeframe.
• No task shall be added or modified in such a manner as to fundamentally alter the essence, nature, or core purpose of the role without the employee's prior consultation and agreement.

106614 | Inhouse Consulting | Professional | Non-Executive | Allianz Services | Full-Time | Permanent

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges is what makes us a unique employer. 

We are united by a shared commitment: to put our customers first and at the center of everything we do. Their needs inspire our thinking and guide our actions. 

Together, we can build an environment where everyone feels empowered and confident to explore, grow and shape a better future – for our customers and for the world around us. At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. The foundation for this is our inclusive workplace, where people and performance both matter, and where integrity, fairness, inclusion and trust are at the heart of our culture. 

We therefore welcome applications regardless of ethnicity or cultural Internal background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations. 

Join us. Let's care for tomorrow.