Automation and Transformation lead (m/f/d)

108794 | Project Management | Professional | Non-Executive | Allianz Services | Full-Time | Permanent

130 years of trust, time to shape what's next. Allianz Group is one of the world's leading insurers and asset managers - built on over a century of stability, expertise, and financial strength. Allianz Services is where that legacy meets the future. 8,200+ people. Eight countries. Three continents. We deliver specialized services to clients within Allianz Group, powered by AI, advanced analytics, and a mindset that refuses to stand still. From core insurance operations to engineering and consulting services, we reimagine how insurance works. What truly sets us apart are our people and the trusted partnerships we build, anchored in our values of expertise, integrity, and empowerment. We don't support the business. We shape it


Role Purpose 

The Automation & Transformation Lead is responsible for driving the organization's automation and transformation agenda, identifying opportunities to optimize processes, improve operational efficiency, reduce manual effort, and accelerate digital adoption. The role acts as a bridge between Business, Operations, IT, Digital, and external partners to deliver sustainable business value through automation, process re-engineering, data-driven decision-making, and change management initiatives. The position owns the transformation roadmap, governance framework, and continuous improvement culture across the organization 

Key Responsibilities :

Automation Strategy & Delivery 

• Define and maintain the automation strategy aligned with business objectives. 
• Identify, assess, and prioritize automation opportunities across business functions. 
• Build and manage the automation pipeline and transformation roadmap. 
• Lead the implementation of RPA, workflow automation, AI, and digital solutions. 
• Ensure effective governance, controls, and compliance throughout automation initiatives. 
• Monitor and optimize automation performance, adoption, and value realization. 

Business Transformation 

• Lead end-to-end transformation programs and strategic initiatives. 
• Conduct process mapping, gap analysis, and business process re-engineering. 
• Simplify, standardize, and optimize operational processes. 
• Drive operational excellence and continuous improvement methodologies. 
• Challenge existing ways of working and recommend innovative solutions. 

Stakeholder Management 

• Act as the key interface between Business, Operations, IT, Risk, Compliance, Procurement, and external vendors. 
• Facilitate workshops and transformation working groups. 
• Influence senior stakeholders and secure sponsorship for initiatives. 
• Provide regular progress reporting to executive leadership. 

Governance & Performance Management 

• Establish transformation governance structures and project controls. 
• Define KPIs and performance dashboards. 
• Track benefits realization and ROI of transformation initiatives. 
• Ensure compliance with internal policies, regulatory requirements, and audit recommendations. 

Change Management & Adoption 

• Develop and execute change management strategies. 
• Lead communication and engagement plans. 
• Build automation champions within business teams. 
• Deliver training and coaching to support adoption of new processes and technologies. 

Innovation & Continuous Improvement 

• Monitor industry trends, emerging technologies, and automation best practices. 
• Promote a culture of innovation and continuous improvement. 
• Evaluate AI, GenAI, Process Mining, Intelligent Document Processing (IDP), and workflow solutions for business adoption. 

Key Performance Indicators (KPIs) :

• Automation Rate / STP (Straight Through Processing) 
• Reduction in manual effort 
• Productivity improvement 
• Cost savings realized 
• Turnaround Time (TAT) improvement 
• Process compliance and quality adherence 
• Transformation benefits realization 
• User adoption rate 
• Project delivery on time and within budget 
• Stakeholder satisfaction 
  
  

Qualifications :

Education 

• Bachelor's degree in Business, Engineering, Information Technology, Operations Management, or related field. 
• Master's degree or MBA is an advantage. 
• Certifications (Preferred) 
• Lean Six Sigma Green/Black Belt 
• PMP / Prince2 
• UiPath, Power Automate, Automation Anywhere or Blue Prism Certification 
• Agile / Scrum Certification 
• Change Management Certification (Prosci preferred) 

Experience 

• 7-10+ years of experience in automation, business transformation, operational excellence, or change management. 
• Proven experience delivering enterprise-wide automation and transformation programs. 
• Experience with RPA, BPM, AI, Workflow Automation, and Process Improvement methodologies. 
• Strong experience managing cross-functional stakeholders. 
• Experience in financial services, insurance, shared services, or operations environments is preferred. 
  
  

Technical Skills 

• Process Mapping (Visio, Signavio, ARIS) 
• Power Platform (Power Automate, Power Apps, Power BI) 
• UiPath and RPA technologies 
• Process Mining (Celonis, Signavio Process Intelligence) 
• Data Analytics and Dashboarding 
• Project Portfolio Management 
• Change Management Frameworks 

Behavioral Competencies 

• Strategic Thinking 
• Innovation & Continuous Improvement 
• Leadership & Influence 
• Stakeholder Management 
• Analytical Problem Solving 
• Results Orientation 
• Communication & Presentation Skills 
• Ownership & Accountability 
• Collaboration & Teamwork 
• Adaptability and Resilience 

Typical Scope 

• Lead a portfolio of automation and transformation initiatives. 
• Manage transformation budgets and business cases. 
• Influence senior leadership decisions. 
• Drive enterprise-wide efficiency and productivity improvements. 

Support workforce optimization through automation and process simplification. 


Disclaimer:

• Tasks may be added, removed, or modified at any time during the course of employment to reflect evolving business needs, organisational priorities, or operational requirements.
• Any such changes shall be discussed with the employee's direct Line Manager and formally notified to the employee in writing within a reasonable timeframe.
• No task shall be added or modified in such a manner as to fundamentally alter the essence, nature, or core purpose of the role without the employee's prior consultation and agreement.

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.
 
We at Allianz believe in a strong inclusive culture hat encourages people to speak their minds, get involved and question the status quo. We are proud to be an equal opportunity employer and encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in. We therefore welcome applications regardless of race, ethnicity or cultural background, age, gender, nationality, religion, social class, disability, sexual orientation or any other characteristics protected under applicable laws and regulations.

Join us. Let's care for tomorrow