AI Bot Designer

Our Conversational AI (CAI) Tribe is focused on revolutionizing customer care with AI-driven Voice and 
Chatbot services, in collaboration with Contact Center Solutions (CCS).

As a Bot Designer, you will develop and optimize chat and voice bots. Responsibilities include technical 
project development, innovation, feature integration, enhancing business value, customer satisfaction, 
team development, and project support, collaborating with a talented team to scale our Conversational AI solutions.  

What you do 

• Lead technical projects to enhance Conversational AI (CAI) solutions, focusing on innovation and scalability.
• Collaborate effectively with the Implementation Squad to ensure smooth project deliveries and integration of new features.
• Integrate third-party systems and new features to improve CAI solutions.
• Contribute to positive business cases and drive profitability through strategic project management.
• Deliver valued services to customers by addressing their needs and expectations.
• Provide accurate project estimations and develop risk mitigation strategies to ensure project success.
• Maintain comprehensive documentation and guidelines, ensuring consistency and quality in project execution.

What you bring

• Expertise in designing, developing, and optimizing chat and voice bots, with a focus on enhancing Generative AI applications (e.g., FAQ systems, Copilot, text summarization).
• Strong skills in training bot NLU models and analyzing their performance to drive innovation within the CAI Bot Development Center of Excellence.
• Ability to address project issues effectively and provide use case guidance to stakeholders.
• Proficiency in Conversational AI platforms (e.g., Cognigy, IBM Watson, Google Dialogflow) and third-party system integration techniques.
• Strong problem-solving and analytical skills, with a communicative and collaborative attitude.
• Degree in Computer Science, Software Engineering, or related field, with proficiency in Python, NodeJS, and JavaScript.
• Experience with international teams in a multicultural setting, with excellent English communication skills; German/Spanish is a plus.

What we offer 

• We offer a hybrid work model which recognizes the value of striking a balance between in-person collaboration and remote working incl. up to 25 days per year working from abroad.
• We believe in rewarding performance and our compensation and benefits package includes a company bonus scheme, pension, employee shares program and multiple employee discounts (details vary by location).
• From career development and digital learning programs to international career mobility, we offer lifelong learning for our employees worldwide and an environment where innovation, delivery and empowerment are fostered.
• Flexible working, health and wellbeing offers (including healthcare and parental leave benefits) support to balance family and career and help our people return from career breaks with experience that nothing else can teach.

75675 | Ingeniería informática y tecnológica | Profesional / Senior | PG10 | Allianz Technology | Jornada completa | Indefinido

About Allianz Technology 

With its headquarters in Munich, Germany, Allianz Technology is Allianz's global IT service provider and delivers IT solutions that drive the group's digitalization. With more than 11,000 employees in over 20 countries around the world, Allianz Technology is tasked to run, optimize, transform, and innovate the infrastructure, applications, and services together with Allianz companies to co-create the best customer experience.

We service the entire spectrum of digitalization – from one of the industry's largest IT infrastructure projects that spans data centers, networks, and security, to application platforms ranging from workplace services to digital interaction.

In short: We deliver comprehensive end-to-end IT solutions for Allianz in the digital age. We are the backbone of Allianz.

Find us at: www.linkedin.com/company/allianz-technology.

D&I statement 

Allianz Technology is proud to be an equal opportunity employer that embraces diversity and commits itself to creating an inclusive work environment for all. We welcome all people, regardless of e.g., gender identity and/or expression, sexual orientation, race or ethnicity, age, nationality, religion, disability, philosophy of life, or any other characteristics protected under applicable local laws and regulations. After all, our greatest strength as a company is rooted in the diversity of skills, experiences, and backgrounds that our employees bring

To Recruitment Agencies: 

Allianz Technology has an in-house recruitment team that sources great candidates directly. Therefore, Allianz Technology does not accept unsolicited resumes from agencies or search firm recruiters.

When we do work with recruitment agencies, that engagement is formalized by a contract. Fees will only be paid when there is a contract in place. Without a contract in place, we will not accept invoices on unsolicited resumes, even if the candidate was ultimately employed by Allianz.