Commercial Service Manager (m/f/d)

About the Job

As a Commercial Service Manager within the AI Platform Tribe at Allianz Technology, you will be responsible for the commercial health, client relationships, and operational performance of AI platform services — spanning squads such as AllianzGPT, Agentic Solution Hub, and Databricks-based ML and GenAI offerings. You will act as the primary commercial interface between the tribe and its internal Allianz customers, ensuring that service agreements are well-governed, financially sound, and consistently delivering value.

Combining strong commercial acumen with a deep understanding of service operations, you will oversee budgets, P&L, and forecasting while actively identifying opportunities to grow the service footprint across Allianz Operating Entities. You will work across squads, chapters, finance, and procurement to ensure that every commercial aspect of service delivery — from contract negotiation to KPI reporting — is managed with precision and in line with Allianz Technology’s standards and strategic goals.

What you do

• Service Operations Management: Oversee day-to-day commercial service operations, including scheduling, capacity planning, work order management, and service request coordination across assigned squads, ensuring seamless service delivery.
• Financial Planning and Reporting: Lead annual and rolling planning exercises for the service portfolio within Allianz Technology’s financial management systems, prepare and manage budgets, rolling forecasts, and P&L, and report on performance, financial results, and strategic initiatives to senior leadership.
• Client and Stakeholder Engagement: Build and maintain trust-based relationships with internal Allianz clients and Operating Entities, acting as the primary escalation point for commercial and service-related matters, and conducting regular service reviews with transparent reporting and improvement recommendations.
• Revenue Growth and Business Development: Drive revenue growth and service expansion through contract renewals, upselling of AI platform services, and identification of new business opportunities aligned with the AI tribe’s evolving platform roadmap.
• Contract and Compliance Management: Review, negotiate, and manage service agreements and contracts, ensuring competitive and compliant commercial terms, while maintaining awareness of governance and compliance obligations relevant to AI platform services.
• Performance Monitoring and Improvement: Monitor and analyze key performance indicators (e.g., response times, first-time fix rates, customer satisfaction scores, and service margins) and implement targeted improvement plans to enhance service quality and efficiency.
• Cross-Functional Coordination: Collaborate closely with sales, operations, and procurement teams to ensure end-to-end service delivery, while ensuring all activities comply with Allianz safety regulations, company standards, and industry requirements.

What you bring

• Proven experience in commercial service management or a comparable client-facing, P&L-responsible role, ideally within an IT services or technology environment; Strong leadership and people management abilities, with a track record of developing high-performing, cross-functional service teams.
• Demonstrated P&L responsibility and budget management experience, with familiarity with financial planning and controlling processes in large enterprises; experience in the Allianz Technology environment is a strong advantage.
• Strong commercial acumen: able to identify, develop, and close revenue opportunities through contract renewals, upselling, and new business development.
• Excellent client-facing and communication skills, with the ability to build trusted relationships with senior stakeholders across diverse business and IT functions.
• Analytical mindset with hands-on experience using ServiceNow for service management, reporting, and performance tracking.
• Experience negotiating and managing service agreements and vendor contracts in complex, multi-stakeholder settings.
• Ability to manage multiple priorities simultaneously in a fast-paced, agile environment.
• Familiarity with AI platform services, cloud-native environments (AWS, Azure), or GenAI offerings is an advantage.

What we offer

• We offer a hybrid work model which recognizes the value of striking a balance between in-person collaboration and remote working incl. up to 25 days per year working from abroad.
• We believe in rewarding performance and our compensation and benefits package includes a company bonus scheme, pension, employee shares program and multiple employee discounts (details vary by location).
• From career development and digital learning programs to international career mobility, we offer lifelong learning for our employees worldwide and an environment where innovation, delivery and empowerment are fostered.
• Flexible working, health and wellbeing offers (including healthcare and parental leave benefits) support to balance family and career and help our people return from career breaks with experience that nothing else can teach.

About Allianz Technology

With its headquarters in Munich, Germany, Allianz Technology is Allianz's global IT service provider and delivers IT solutions that drive the group's digitalization. With more than 11,000 employees in over 20 countries around the world, Allianz Technology is tasked to run, optimize, transform and innovate the infrastructure, applications and services together with Allianz companies to co-create the best customer experience.

We service the entire spectrum of digitalization – from one of the industry's largest IT infrastructure projects that spans data centres, networks and security, to application platforms ranging from workplace services to digital interaction.

In short: We deliver comprehensive end-to-end IT solutions for Allianz in the digital age. We are the backbone of Allianz.

Find us at: www.linkedin.com/company/allianz-technology.

Commitment to Integrity, Fairness & Inclusion

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

We at Allianz believe in a strong inclusive culture that encourages people to speak their minds, get involved and question the status quo. We are proud to be an equal opportunity employer and encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love, or what you believe in. We therefore welcome applications regardless of race, ethnicity or cultural background, age, gender, nationality, religion, social class, disability, sexual orientation, or any other characteristics protected under applicable local laws and regulations.

To Recruitment Agencies

Allianz Technology has an in-house recruitment team that sources great candidates directly. Therefore, Allianz Technology does not accept unsolicited resumes from agencies or search firm recruiters.

When we do work with recruitment agencies, that engagement is formalized by a contract. Fees will only be paid when there is a contract in place. Without a contract in place, we will not accept invoices on unsolicited resumes, even if the candidate was ultimately employed by Allianz.

 99658 | Operations | Professional | Non-Executive | Allianz Technology | Full-Time | Permanent