Customer Experience Data Analyst

About the Job 

We are embarking on a transformation journey to bring customer centricity into the DNA of our employees and seeking a dynamic Data Analyst with a strong background in automation, business reporting, and AI-driven insights who will help bringing our CX strategy to life. This role will support in designing and implementing the long term vision and strategy for CX across our organization while leading key programs across a global organization.

What you do

• Co-lead, develop, and implement key CX programs from a data perspective to enhance customer experience for target audiences, optimizing and executing ongoing CX programs with global stakeholders.
• Develop and maintain interactive dashboards and reports using Power BI and InMoment, supporting customer experience initiatives with actionable insights from complex data sets.
• Utilize AI and natural language processing to extract insights from customer feedback, automating data ingestion and integrating data from diverse platforms into streamlined reporting solutions.
• Implement Python scripts and automation workflows for efficient data manipulation, writing and optimizing SQL queries to extract, transform and analyze data from relational databases.
• Translate technical findings into strategic insights and recommendations to drive improvements in customer experience initiatives, supporting the introduction of new channels and data for continuous improvement.
• Assist in developing user guidelines and documentation for effective use of dashboards and reports, ensuring regulatory compliance by aligning practices with workers councils, CPO and other relevant teams.

What you bring

• 5+ years of experience in data analytics, with expertise in building interactive dashboards, automation solutions, and business reporting using Power BI for data modeling, visualization and dashboard design.
• Proficiency in Python for scripting and automating data workflows, along with experience in AI techniques like natural language processing and sentiment analysis for text-based data insights.
• Solid skills in SQL for querying relational databases and manipulating large data sets, integrating data from diverse sources into standardized insights.
• Strong business acumen to analyze and interpret data from technical and customer experience perspectives, presenting complex insights clearly to various audiences.
• Proactive, customer-focused mindset with excellent problem-solving, time management skills that allow you to thrive in fast-paced environments as well as excellent communication skills, in both written and spoken English.
• Proficiency in Power Point, familiar with survey tools, dashboards and customer feedback platforms.

 What we offer

• We offer a hybrid work model which recognizes the value of striking a balance between in-person collaboration and remote working incl. up to 25 days per year working from abroad.
• We believe in rewarding performance and our compensation and benefits package includes a company bonus scheme, pension, employee shares program and multiple employee discounts (details vary by location).
• From career development and digital learning programs to international career mobility, we offer lifelong learning for our employees worldwide and an environment where innovation, delivery and empowerment are fostered.
• Flexible working, health and wellbeing offers (including healthcare and parental leave benefits) support to balance family and career and help our people return from career breaks with experience that nothing else can teach.

About Allianz Technology

With its headquarters in Munich, Germany, Allianz Technology is Allianz's global IT service provider and delivers IT solutions that drive the group's digitalization. With more than 11,000 employees in over 20 countries around the world, Allianz Technology is tasked to run, optimize, transform, and innovate the infrastructure, applications, and services together with Allianz companies to co-create the best customer experience.

We service the entire spectrum of digitalization – from one of the industry's largest IT infrastructure projects that spans data centres, networks, and security, to application platforms ranging from workplace services to digital interaction.

In short: We deliver comprehensive end-to-end IT solutions for Allianz in the digital age. We are the backbone of Allianz.

Find us at: www.linkedin.com/company/allianz-technology.

Commitment to Integrity, Fairness & Inclusion

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

We at Allianz believe in a strong inclusive culture that encourages people to speak their minds, get involved and question the status quo. We are proud to be an equal opportunity employer and encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love, or what you believe in. We therefore welcome applications regardless of race, ethnicity or cultural background, age, gender, nationality, religion, social class, disability, sexual orientation, or any other characteristics protected under applicable local laws and regulations.

To Recruitment Agencies:

Allianz Technology has an in-house recruitment team that sources great candidates directly. Therefore, Allianz Technology does not accept unsolicited resumes from agencies or search firm recruiters.

When we do work with recruitment agencies, that engagement is formalized by a contract. Fees will only be paid when there is a contract in place. Without a contract in place, we will not accept invoices on unsolicited resumes, even if the candidate was ultimately employed by Allianz.

 84646 | Data & AI | Professional | Non-Executive | Allianz Technology | Full-Time | Permanent