Customer Experience Intern (m/f/d)

About the Job

We are on a transformation journey to bring customer centricity into the DNA of our organization. We are looking for a motivated and curious intern to join our Customer Experience team to support in the execution of key CX programs to bring our CX strategy to life. 

In this role, you will gain hands-on experience by contributing to the planning, preparation, and delivery of the OE NPS program. This is one of our main initiatives to gather and manage customer feedback. The OE NPS program is central to how we listen to customers and translate their voices into actionable insights across the organization. 

This is an opportunity to learn how customer experience works in practice within a global organization, while making a real impact. 

What you do

• Support the OE NPS program execution along all the different phases to gather and manage customer feedback
• Support project planning and tracking activities
• Prepare presentations and documentation for stakeholders
• Support the optimization of the program by identifying opportunities to simplify processes and tools
• Contribute to program improvement and automation initiatives using AI tools
• Collaborate on low-code development projects to improve our tools and programs for our internal customers
• Assist in data management, preparation, analysis and reporting of customer insights

What you bring

• Currently enrolled in a master's program, with a background in Business Administration, Customer Experience, Marketing, or related fields.
• Well-organized and structured working style, proactive and self-driven, curious and eagerness to learn.
• Strong communication skills, both written and verbal.
• Collaborative mindset as well as having the ability to build and manage stakeholder relationships.
• Analytical thinking and a structured approach to problem-solving; Interest in understanding and solving customer pain points with a creative mindset
• Good level of MS Office Suite (Excel, Powerpoint)
• Excellent English language skills
• Basic knowledge of AI technologies, principles and their practical use.

What we offer

• A modern and open space office located in Barcelona.
• Flexible working hours and an excellent hybrid working model.
• You will receive a laptop and any material you need for your work.
• Activities nearly every week (afterworks, games night, skating, padel and many more!)
• Job opportunities in a global company.

About Allianz Technology

With its headquarters in Munich, Germany, Allianz Technology is Allianz's global IT service provider and delivers IT solutions that drive the group's digitalization. With more than 11,000 employees in over 20 countries around the world, Allianz Technology is tasked to run, optimize, transform and innovate the infrastructure, applications and services together with Allianz companies to co-create the best customer experience.

We service the entire spectrum of digitalization – from one of the industry's largest IT infrastructure projects that spans data centres, networks and security, to application platforms ranging from workplace services to digital interaction.

In short: We deliver comprehensive end-to-end IT solutions for Allianz in the digital age. We are the backbone of Allianz.

Find us at: www.linkedin.com/company/allianz-technology.

Commitment to Integrity, Fairness & Inclusion

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

We at Allianz believe in a strong inclusive culture that encourages people to speak their minds, get involved and question the status quo. We are proud to be an equal opportunity employer and encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love, or what you believe in. We therefore welcome applications regardless of race, ethnicity or cultural background, age, gender, nationality, religion, social class, disability, sexual orientation, or any other characteristics protected under applicable local laws and regulations.

To Recruitment Agencies

Allianz Technology has an in-house recruitment team that sources great candidates directly. Therefore, Allianz Technology does not accept unsolicited resumes from agencies or search firm recruiters.

When we do work with recruitment agencies, that engagement is formalized by a contract. Fees will only be paid when there is a contract in place. Without a contract in place, we will not accept invoices on unsolicited resumes, even if the candidate was ultimately employed by Allianz.

 100184 | Operations | Student | n.a. | Allianz Technology | Part-Time | Temporary