Employee Experience Architect (m/f/d)

About the Job

At Allianz Technology, we are committed to creating a seamless, user-friendly, and people-centric HR experience. We aim to ensure every HR interaction - digital or personal - supports our employees in doing their best work. To strengthen this goal, we are seeking a strategic, customer-oriented individual to shape and elevate the employee experience across the entire HR lifecycle.

As the Employee Experience Architect, you will be the driving force behind how employees experience HR - end-to-end. You will own the design, measurement, and continuous improvement of employee journeys, ensuring HR services and products are customer-centric, intuitive, and aligned with our organizational goals. You will establish and manage HR NPS and other experience metrics, turning insights into concrete improvements that enhance satisfaction, reduce friction, and strengthen HR’s reputation as a strategic enabler.

What you do

• Develop a holistic employee experience strategy covering all HR touchpoints - from hire to retire and establish experience principles and frameworks to ensure consistency across countries, hubs and HR functions.
• Design and lead HR NPS, CSAT and other feedback mechanisms to measure HR service quality.
• Translate insights into clear recommendations to prioritize improvements and lead journey mapping exercises to identify friction points and redesign processes with a user-centric approach.
• Partner with HR Operations, HR Tech and Centers of Expertise to simplify processes.
• Build systematic VOC channels to collect continuous feedback on HR services, products, and moments that matter.
• Promote a feedback-driven culture across HR to act on employee insights and act as an ambassador for customer-centric HR, influencing senior stakeholders.
• Drive cross-functional collaboration to improve the employee experience, ensuring strong alignment with HRBPs, Operations and IT.

What you bring

• Proven experience in employee experience, HR service excellence, customer experience, or strategic HR.
• Strong understanding of HR processes, HR technology and digital employee journeys.
• Hands-on experience with NPS, CSAT, employee feedback, or service design methodologies.
• Strong collaboration and influencing skills across diverse teams and senior levels.
• Analytical mindset with the ability to turn data into actionable improvements.
• Excellent communication skills and a passion for improving the employee experience
• Basic knowledge of AI technologies, principles, and their practical use.

What we offer                    

• We offer a hybrid work model which recognizes the value of striking a balance between in-person collaboration and remote working incl. up to 25 days per year working from abroad.
• We believe in rewarding performance and our compensation and benefits package includes a company bonus scheme, pension, employee shares program and multiple employee discounts (details vary by location).
• From career development and digital learning programs to international career mobility, we offer lifelong learning for our employees worldwide and an environment where innovation, delivery and empowerment are fostered.
• Flexible working, health and wellbeing offers (including healthcare and parental leave benefits) support to balance family and career and help our people return from career breaks with experience that nothing else can teach.

About Allianz Technology

With its headquarters in Munich, Germany, Allianz Technology is Allianz's global IT service provider and delivers IT solutions that drive the group's digitalization. With more than 11,000 employees in over 20 countries around the world, Allianz Technology is tasked to run, optimize, transform and innovate the infrastructure, applications and services together with Allianz companies to co-create the best customer experience.

We service the entire spectrum of digitalization – from one of the industry's largest IT infrastructure projects that spans data centres, networks and security, to application platforms ranging from workplace services to digital interaction.

In short: We deliver comprehensive end-to-end IT solutions for Allianz in the digital age. We are the backbone of Allianz.

Find us at: www.linkedin.com/company/allianz-technology.

Commitment to Integrity, Fairness & Inclusion

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

We at Allianz believe in a strong inclusive culture that encourages people to speak their minds, get involved and question the status quo. We are proud to be an equal opportunity employer and encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love, or what you believe in. We therefore welcome applications regardless of race, ethnicity or cultural background, age, gender, nationality, religion, social class, disability, sexual orientation, or any other characteristics protected under applicable local laws and regulations.

To Recruitment Agencies

Allianz Technology has an in-house recruitment team that sources great candidates directly. Therefore, Allianz Technology does not accept unsolicited resumes from agencies or search firm recruiters.

When we do work with recruitment agencies, that engagement is formalized by a contract. Fees will only be paid when there is a contract in place. Without a contract in place, we will not accept invoices on unsolicited resumes, even if the candidate was ultimately employed by Allianz.

 93292 | Human Resources | Professional | Non-Executive | Allianz Technology | Full-Time | Permanent