Head of Service Portfolio Management (m/f/d)

About the Job

As Head of Service Portfolio Management & Assurance, you will own the end-to-end IT service portfolio of Allianz Technology, ensuring it is transparent, well-structured, and aligned to the needs of Allianz companies. You will steer the full service lifecycle, from introduction and change through to retirement, and make sure services are delivered to agreed levels of quality, performance, security, and resilience. Combining portfolio management with assurance over the security and resilience of services, you will be a trusted partner to Allianz Technology and its customers, driving consistency, transparency, and continuous improvement across the service landscape.

What you do

• Own and continuously develop the Allianz Technology service portfolio and catalogue, ensuring it is clear, consistent, and aligned to customer needs.
• Steer the end-to-end service lifecycle, from service introduction and change through to retirement, in line with strategy and demand.
• Drive service assurance, ensuring services are delivered to agreed levels of quality, performance, security, and resilience.
• Establish transparent service costing, pricing, and value reporting across the portfolio.
• Own service level management, monitoring performance against commitments and driving continuous improvement.
• Act as a trusted interface to Allianz companies and internal stakeholders on the service offering and its evolution.
• Build, lead, and develop a high-performing team across portfolio management and assurance.

What you bring

• Extensive senior experience in IT service management, service portfolio management, or a related discipline within a complex, service-driven technology organization (e.g., 10+ years in the field, including 5+ years in a leadership role).
• Proven track record owning a service portfolio and catalogue and steering the full service lifecycle, from introduction and change through to retirement.
• Strong service assurance and service level management acumen, with a clear focus on the quality, performance, and value delivered to customers.
• Solid understanding of service costing, pricing, and value reporting, and of the commercial dynamics of an IT service provider.
• Familiarity with recognized control frameworks and standards (e.g., ISO/IEC 27001, ISO/IEC 42001, COBIT, NIST) and with third-party and ICT risk.
• Excellent stakeholder management, communication, and leadership skills, with the ability to influence and build trust at senior levels.
• A relevant degree or equivalent experience, sound judgment, and the ability to turn complex technical and regulatory matters into clear decisions.
• Working knowledge of AI technologies and the governance considerations they raise.

What we offer

• We offer a hybrid work model which recognizes the value of striking a balance between in-person collaboration and remote working incl. up to 25 days per year working from abroad.
• We believe in rewarding performance and our compensation and benefits package includes a company bonus scheme, pension, employee shares program and multiple employee discounts (details vary by location).
• From career development and digital learning programs to international career mobility, we offer lifelong learning for our employees worldwide and an environment where innovation, delivery and empowerment are fostered.
• Flexible working, health and wellbeing offers (including healthcare and parental leave benefits) support to balance family and career and help our people return from career breaks with experience that nothing else can teach.

About Allianz Technology

With its headquarters in Munich, Germany, Allianz Technology is Allianz's global IT service provider and delivers IT solutions that drive the group's digitalization. With more than 11,000 employees in over 20 countries around the world, Allianz Technology is tasked to run, optimize, transform and innovate the infrastructure, applications and services together with Allianz companies to co-create the best customer experience.

We service the entire spectrum of digitalization – from one of the industry's largest IT infrastructure projects that spans data centres, networks and security, to application platforms ranging from workplace services to digital interaction.

In short: We deliver comprehensive end-to-end IT solutions for Allianz in the digital age. We are the backbone of Allianz.

Find us at: www.linkedin.com/company/allianz-technology.

Commitment to Integrity, Fairness & Inclusion

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

We at Allianz believe in a strong inclusive culture that encourages people to speak their minds, get involved and question the status quo. We are proud to be an equal opportunity employer and encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love, or what you believe in. We therefore welcome applications regardless of race, ethnicity or cultural background, age, gender, nationality, religion, social class, disability, sexual orientation, or any other characteristics protected under applicable local laws and regulations.

To Recruitment Agencies

Allianz Technology has an in-house recruitment team that sources great candidates directly. Therefore, Allianz Technology does not accept unsolicited resumes from agencies or search firm recruiters.

When we do work with recruitment agencies, that engagement is formalized by a contract. Fees will only be paid when there is a contract in place. Without a contract in place, we will not accept invoices on unsolicited resumes, even if the candidate was ultimately employed by Allianz.

 107153 | Operations | Management | Allianz Executive | Allianz Technology | Full-Time | Permanent