IT Operations & Stability Analyst
BARCELONA, B, ES, 08005
About the job
At Allianz Technology, we are shaping the future of IT operations by combining infrastructure excellence, data-driven insights, and AI-powered innovation.
In this role, you will sit at the intersection of IT operations, analytics, and automation, driving stability across our Infrastructure & Security services. You will play a key role in ensuring reliable service performance at scale, while identifying opportunities to leverage GenAI and automation to make our operations smarter, faster, and more resilient.
If you are naturally analytical, curious, and passionate about turning operational challenges into measurable improvements, this is a unique opportunity to make a visible impact in a global environment.
What you do
Infrastructure Stability
- Support the development and delivery of the IF&IS stability roadmap, including change delivery quality and risk reduction initiatives
- Monitor and analyse the performance of IT infrastructure services — servers, networks, workplace, and applications — and proactively address potential issues before they become disruptions
- Collaborate with cross-functional teams to resolve incidents, drive root cause analysis for major outages, and develop action plans to prevent recurrence
- Identify and leverage opportunities for GenAI and automation to improve IT operations, change delivery, and monitoring capability
Continuous Service Improvement
- Identify opportunities for process optimisation and service enhancements across the incident, problem, and change lifecycle
- Apply data analytics to operational and service data to measure improvement effectiveness, surface trends and outliers, and make data-driven recommendations
- Drive automation adoption initiatives that enhance service delivery, reduce manual effort, and improve consistency
- Stay current with industry trends, best practices, and emerging tooling to bring fresh thinking to the team
Collaboration & Communication
- Work closely with IT teams, vendors, and stakeholders to ensure seamless service delivery across IF&IS and beyond
- Communicate clearly with both technical and non-technical audiences — providing updates on infrastructure status, improvement initiatives, and analytical findings
- Prepare and present performance reports and improvement activity summaries to senior management
What you bring
- Bachelor's degree in Technology, IT, Engineering, Business, or a related field
- Experience in service management, process improvement, or IT operations — in an analyst or operations management capacity.
- ITIL 4 Foundation certification (or actively working towards it)
- Strong data analytics capability — able to gather, clean, and analyse operational data using Excel, Power BI, or SQL to build KPI dashboards and translate insights into action
- Experience of working in ITSM — incident, problem, and change management
- Proficiency in MS Excel and PowerPoint; familiarity with statistical and data modelling tools
- Strong communication, stakeholder management, and presentation skills
- Detail-oriented, well organised, and able to manage multiple priorities independently
- Hands-on experience with ServiceNow or a comparable ITSM platform
- Familiarity with GenAI tooling, or automation platforms
- Experience evaluating IT operations workflows to identify automation or GenAI opportunities — translating findings into clear requirements and partnering with technical teams through build, testing, and rollout
- Familiarity with modern observability and monitoring practices — AIOps, anomaly detection, log and event correlation — and an understanding of how GenAI can reduce noise, enable predictive alerting, and accelerate incident resolution
- Agile or Scrum working experience
- Experience working in a large, matrixed, or regulated organisation
What we offer
- We offer a hybrid work model which recognizes the value of striking a balance between in-person collaboration and remote working incl. up to 25 days per year working from abroad.
- We believe in rewarding performance and our compensation and benefits package includes a company bonus scheme, pension, employee shares program and multiple employee discounts (details vary by location).
- From career development and digital learning programs to international career mobility, we offer lifelong learning for our employees worldwide and an environment where innovation, delivery and empowerment are fostered.
- Flexible working, health and wellbeing offers (including healthcare and parental leave benefits) support to balance family and career and help our people return from career breaks with experience that nothing else can teach.
About Allianz Technology
With its headquarters in Munich, Germany, Allianz Technology is Allianz's global IT service provider and delivers IT solutions that drive the group's digitalization. With more than 11,000 employees in over 20 countries around the world, Allianz Technology is tasked to run, optimize, transform, and innovate the infrastructure, applications, and services together with Allianz companies to co-create the best customer experience.
We service the entire spectrum of digitalization – from one of the industry's largest IT infrastructure projects that spans data centres, networks, and security, to application platforms ranging from workplace services to digital interaction.
In short: We deliver comprehensive end-to-end IT solutions for Allianz in the digital age. We are the backbone of Allianz.
Find us at: www.linkedin.com/company/allianz-technology.
Commitment to Integrity, Fairness & Inclusion
Allianz Technology is proud to be an equal opportunity employer dedicated to fostering an inclusive work environment for everyone. We embrace individuals of all gender identities and expressions, sexual orientations, ethnicities, ages, nationalities, religions, disabilities, and philosophies of life. Ultimately, our greatest strength as a company lies in the unique skills, experiences, and backgrounds our employees contribute.
We therefore welcome applications regardless of race, ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.
To Recruitment Agencies:
Allianz Technology has an in-house recruitment team that sources great candidates directly. Therefore, Allianz Technology does not accept unsolicited resumes from agencies or search firm recruiters.
When we do work with recruitment agencies, that engagement is formalized by a contract. Fees will only be paid when there is a contract in place. Without a contract in place, we will not accept invoices on unsolicited resumes, even if the candidate was ultimately employed by Allianz.
100847 | Ingeniería informática y tecnológica | Profesional / Senior | Non-Executive | Allianz Technology | Jornada completa | Indefinido