IT Service Manager (m/f/d)

About the Job

The Service Delivery Manager has end-to-end responsibility for the technology, costs and quality of a set of IT services, including the support and management of service development, service sourcing, service transition and the continuous improvement.

What you do

• Take ownership over Security, Compliance and Reporting Processes.
• Act as Single Point of Contact for the entire department for Service Management related activities.
• Create opportunities for synergies across the various applications by leading Service Management Processes (Asset Risk Assurance, Service Portfolio Management, Third Party Risk Management, Business Continuity Management etc).
• Support Risk Management and Remediation Activities Processes.
• Ensure stable and efficient operation of services including availability, capacity of services.
• Support with cost and revenue management, financial tracking and reporting.
• Guide technical teams in process implementations and continuous improvement.

What you bring

• Bachelor’s degree, preferably in business administration with a focus on information technology, with 5+ years of professional experience, notably in the  IT domain.
• Agile Project Management in IT area; Scrum Skills of advantage; process and project management, ITIL training or certification desirable.
• Proven Stakeholder Management across several business levels, used to and willing to work in and with agile teams.
• Service Management experience in at least 2 different areas (Incident, Problem, Change, Release, Risk, Configuration, etc) or experience designing and leading several processes. Very good skill with MS Office Suite.
• Fluent in English and conversational level of German
• Driving budget and cost-effective planning and design; continuous learning willingness and ability in a fast moving environment
• Ability to exchange ideas and information effectively in a concise and logical way, highly independent and persistent way of working.
• Basic knowledge of AI technologies, principles and their practical use.

What we offer

• We offer a hybrid work model which recognizes the value of striking a balance between in-person collaboration and remote working incl. up to 25 days per year working from abroad.
• We believe in rewarding performance and our compensation and benefits package includes a company bonus scheme, pension, employee shares program and multiple employee discounts (details vary by location).
• From career development and digital learning programs to international career mobility, we offer lifelong learning for our employees worldwide and an environment where innovation, delivery and empowerment are fostered.
• Flexible working, health and wellbeing offers (including healthcare and parental leave benefits) support to balance family and career and help our people return from career breaks with experience that nothing else can teach.

About Allianz Technology

With its headquarters in Munich, Germany, Allianz Technology is Allianz's global IT service provider and delivers IT solutions that drive the group's digitalization. With more than 11,000 employees in over 20 countries around the world, Allianz Technology is tasked to run, optimize, transform and innovate the infrastructure, applications and services together with Allianz companies to co-create the best customer experience.

We service the entire spectrum of digitalization – from one of the industry's largest IT infrastructure projects that spans data centres, networks and security, to application platforms ranging from workplace services to digital interaction.

In short: We deliver comprehensive end-to-end IT solutions for Allianz in the digital age. We are the backbone of Allianz.

Find us at: www.linkedin.com/company/allianz-technology.

Commitment to Integrity, Fairness & Inclusion

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

We at Allianz believe in a strong inclusive culture that encourages people to speak their minds, get involved and question the status quo. We are proud to be an equal opportunity employer and encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love, or what you believe in. We therefore welcome applications regardless of race, ethnicity or cultural background, age, gender, nationality, religion, social class, disability, sexual orientation, or any other characteristics protected under applicable local laws and regulations.

To Recruitment Agencies

Allianz Technology has an in-house recruitment team that sources great candidates directly. Therefore, Allianz Technology does not accept unsolicited resumes from agencies or search firm recruiters.

When we do work with recruitment agencies, that engagement is formalized by a contract. Fees will only be paid when there is a contract in place. Without a contract in place, we will not accept invoices on unsolicited resumes, even if the candidate was ultimately employed by Allianz.

 96094 | Operations | Professional | Non-Executive | Allianz Technology | Full-Time | Permanent