Production Manager_D-1839

An IT Production Manager is responsible for overseeing the production and delivery of IT services and solutions within an organization. This role involves managing IT operations, ensuring system reliability, and coordinating between various IT teams to support business objectives. Here's a general job description for an IT Production Manager:

What you do

Service Delivery Management:

Ensure the timely and efficient delivery of IT services and solutions.

Oversee the implementation and maintenance of IT systems and applications.

Operations Management:

Manage day-to-day IT operations, including system monitoring, troubleshooting, and maintenance.

Ensure high availability and reliability of IT systems and infrastructure.

Project Coordination:

Coordinate IT projects, ensuring they are delivered on time, within scope, and within budget.

Collaborate with project managers and other stakeholders to align IT initiatives with business goals.

Team Leadership:

Lead and manage IT production teams, including system administrators, network engineers, and support staff.

Conduct training and development programs to enhance team skills and performance.

Quality Assurance:

Implement and monitor quality assurance processes to ensure IT services meet organizational standards.

Develop and enforce IT policies and procedures.

Risk Management:

Identify and mitigate risks associated with IT operations and projects.

Develop and implement disaster recovery and business continuity plans.

Vendor Management:

Manage relationships with external vendors and service providers.

Negotiate contracts and ensure compliance with service level agreements.

Reporting and Documentation:

Prepare regular reports on IT operations, performance metrics, and project status.

Maintain accurate documentation of IT systems, processes, and procedures.

Required Skills and Qualifications:

Education: Typically, a bachelor's degree in information technology, computer science, or a related field.

Experience: Several years of experience in IT operations or management, with prior supervisory or managerial roles.

What you bring

Strong leadership and team management skills.

Excellent problem-solving and decision-making abilities.

Proficiency in IT service management (ITSM) tools and methodologies.

Strong communication and interpersonal skills.

Ability to work under pressure and meet tight deadlines.

Additional Considerations:

Familiarity with ITIL (Information Technology Infrastructure Library) or other IT service management frameworks is often preferred.

Understanding of cloud computing, cybersecurity, and network infrastructure can be beneficial.

 What we offer

• We offer a hybrid work model which recognizes the value of striking a balance between in-person collaboration and remote working incl. up to 25 days per year working from abroad.
• We believe in rewarding performance and our compensation and benefits package includes a company bonus scheme, pension, employee shares program and multiple employee discounts (details vary by location).
• From career development and digital learning programs to international career mobility, we offer lifelong learning for our employees worldwide and an environment where innovation, delivery and empowerment are fostered.
• Flexible working, health and wellbeing offers (including healthcare and parental leave benefits) support to balance family and career and help our people return from career breaks with experience that nothing else can teach.

About Allianz Technology

With its headquarters in Munich, Germany, Allianz Technology is Allianz's global IT service provider and delivers IT solutions that drive the group's digitalization. With more than 11,000 employees in over 20 countries around the world, Allianz Technology is tasked to run, optimize, transform, and innovate the infrastructure, applications, and services together with Allianz companies to co-create the best customer experience.

We service the entire spectrum of digitalization – from one of the industry's largest IT infrastructure projects that spans data centers, networks, and security, to application platforms ranging from workplace services to digital interaction.

In short: We deliver comprehensive end-to-end IT solutions for Allianz in the digital age. We are the backbone of Allianz.

Find us at: www.linkedin.com/company/allianz-technology.

Commitment to Integrity, Fairness & Inclusion

Allianz Technology is proud to be an equal opportunity employer dedicated to fostering an inclusive work environment for everyone. We embrace individuals of all gender identities and expressions, sexual orientations, ethnicities, ages, nationalities, religions, disabilities, and philosophies of life. Ultimately, our greatest strength as a company lies in the unique skills, experiences, and backgrounds our employees contribute.

To Recruitment Agencies:

Allianz Technology has an in-house recruitment team that sources great candidates directly. Therefore, Allianz Technology does not accept unsolicited resumes from agencies or search firm recruiters.

When we do work with recruitment agencies, that engagement is formalized by a contract. Fees will only be paid when there is a contract in place. Without a contract in place, we will not accept invoices on unsolicited resumes, even if the candidate was ultimately employed by Allianz.