Senior Bot Developer

About the Job

Our Conversational AI (CAI) Tribe is focused on revolutionizing customer care with AI-driven Voice and Chatbot services, in collaboration with Contact Center Solutions (CCS).

We are seeking a Senior Bot Developer to lead the design and development of advanced conversational AI solutions, with a strong emphasis on agentic AI, system integration, and mentorship. This role is ideal for someone who thrives in a fast-paced, agile environment and is passionate about shaping the future of intelligent automation at Allianz.

You will work closely with cross-functional teams to architect scalable bot frameworks, integrate them with enterprise systems, and guide junior developers through best practices and technical excellence.

What you do

• Lead the design and development of agentic AI bots capable of autonomous decision-making and multi-step task execution.
• Architect and implement integrations with internal systems (e.g., CRM, ERP, ticketing platforms) and external APIs.
• Mentor and coach junior and mid-level bot developers, fostering a culture of learning and innovation.
• Collaborate with UX designers, product managers, and business stakeholders to define bot behaviors and user journeys.
• Ensure bots are compliant with enterprise security, privacy, and performance standards.
• Drive continuous improvement through code reviews, technical workshops, and knowledge sharing.

What you bring

• Proven experience (5+ years) in bot development, preferably with platforms like Cognigy, Microsoft Bot Framework, Rasa, Dialogflow, or similar.
• Deep understanding of agentic AI principles, including goal-oriented agents, memory, and planning.
• Strong background in system integration, RESTful APIs, and event-driven architectures.
• Experience with LLMs, prompt engineering, and orchestration frameworks is a plus.
• Excellent communication and leadership skills.
• Fluency in English; Spanish or other European languages are a plus

What we offer

• We offer a hybrid work model which recognizes the value of striking a balance between in-person collaboration and remote working incl. up to 25 days per year working from abroad.
• We believe in rewarding performance and our compensation and benefits package includes a company bonus scheme, pension, employee shares program and multiple employee discounts (details vary by location).
• From career development and digital learning programs to international career mobility, we offer lifelong learning for our employees worldwide and an environment where innovation, delivery and empowerment are fostered.
• Flexible working, health and wellbeing offers (including healthcare and parental leave benefits) support to balance family and career and help our people return from career breaks with experience that nothing else can teach.

About Allianz Technology

With its headquarters in Munich, Germany, Allianz Technology is Allianz's global IT service provider and delivers IT solutions that drive the group's digitalization. With more than 11,000 employees in over 20 countries around the world, Allianz Technology is tasked to run, optimize, transform, and innovate the infrastructure, applications, and services together with Allianz companies to co-create the best customer experience.

We service the entire spectrum of digitalization – from one of the industry's largest IT infrastructure projects that spans data centres, networks, and security, to application platforms ranging from workplace services to digital interaction.

In short: We deliver comprehensive end-to-end IT solutions for Allianz in the digital age. We are the backbone of Allianz.

Find us at: www.linkedin.com/company/allianz-technology.

D&I statement

Allianz Technology is proud to be an equal opportunity employer that embraces diversity and commits itself to creating an inclusive work environment for all.

We therefore welcome applications regardless of race, ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.

Join us. Let´s care for tomorrow.

You. IT.

To Recruitment Agencies:

Allianz Technology has an in-house recruitment team that sources great candidates directly. Therefore, Allianz Technology does not accept unsolicited resumes from agencies or search firm recruiters.

When we do work with recruitment agencies, that engagement is formalized by a contract. Fees will only be paid when there is a contract in place. Without a contract in place, we will not accept invoices on unsolicited resumes, even if the candidate was ultimately employed by Allianz.

84086 | Ingeniería informática y tecnológica | Profesional / Senior | Non-Executive | Allianz Technology | Jornada completa | Indefinido