Service Manager

About the Job

Support the work of the Service Owner for AI Services as a product by maintaining service description, controlling P&L, coordinate the operations and maintenance, monitoring SLA

What you do

• Perform service controlling (P&L) and monitoring and SLA management
• Plan resource, infrastructure, capacity and budget of the services in addition to the service components
• Plan and setup the software as a service concept for a globally available service
• Initiating planning and set up of new service components, communicate with customers
• Coordinate the financials of the related software, complex server infrastructure and databases
• Document, maintain and optimize processes and configurations related to the environments
• Coordinate with various stakeholders in development, architecture, rollout and operations teams as well as with customers for releases/upgrades/changes
• Manage and support service related risk assessments and audit
  
  

What you bring

• At least 3 years’ experience in project management and strong financial knowledge
• Solid understanding of Infrastructure architecture
• ITIL
• Experience with software as a service concept
• Strong analytical and organization skills
• Strong customer focus, adaptability and excellent communications skills
• Advanced English is a must
• Basic knowledge of AI technologies, principles, and their practical use
• Preferred: Experience with Service Now
• Optional: Experience in BI Project Management and Service delivery management

What we offer

• We offer a hybrid work model which recognizes the value of striking a balance between in-person collaboration and remote working incl. up to 25 days per year working from abroad.
• We believe in rewarding performance and our compensation and benefits package includes a company bonus scheme, pension, employee shares program and multiple employee discounts (details vary by location).
• From career development and digital learning programs to international career mobility, we offer lifelong learning for our employees worldwide and an environment where innovation, delivery and empowerment are fostered.
• Flexible working, health and wellbeing offers (including healthcare and parental leave benefits) support to balance family and career and help our people return from career breaks with experience that nothing else can teach.

74893 | Ingeniería informática y tecnológica | Profesional / Senior | PG10 | Allianz Technology | Jornada completa | Indefinido

About Allianz Technology

With its headquarters in Munich, Germany, Allianz Technology is Allianz's global IT service provider and delivers IT solutions that drive the group's digitalization. With more than 11,000 employees in over 20 countries around the world, Allianz Technology is tasked to run, optimize, transform, and innovate the infrastructure, applications, and services together with Allianz companies to co-create the best customer experience.

We service the entire spectrum of digitalization – from one of the industry's largest IT infrastructure projects that spans data centers, networks, and security, to application platforms ranging from workplace services to digital interaction.

In short: We deliver comprehensive end-to-end IT solutions for Allianz in the digital age. We are the backbone of Allianz.

Find us at: www.linkedin.com/company/allianz-technology.

D&I statement

Allianz Technology is proud to be an equal opportunity employer that embraces diversity and commits itself to creating an inclusive work environment for all. We welcome all people, regardless of e.g., gender identity and/or expression, sexual orientation, race or ethnicity, age, nationality, religion, disability, philosophy of life, or any other characteristics protected under applicable local laws and regulations. After all, our greatest strength as a company is rooted in the diversity of skills, experiences, and backgrounds that our employees bring

To Recruitment Agencies

Allianz Technology has an in-house recruitment team that sources great candidates directly. Therefore, Allianz Technology does not accept unsolicited resumes from agencies or search firm recruiters.

When we do work with recruitment agencies, that engagement is formalized by a contract. Fees will only be paid when there is a contract in place. Without a contract in place, we will not accept invoices on unsolicited resumes, even if the candidate was ultimately employed by Allianz.