Solution Architect (m/f/d)

About the Job

As a Solutions Architect in the Contact Center Solutions department at Allianz, you will play a crucial role in transforming our global platforms into a modern, cloud-based, AI-enabled ecosystem. Our department provides essential services that empower Allianz entities to operate their customer contact centers effectively, handling millions of interactions annually. You will be part of the Add-On Squad, driving the architecture, design, and technical evolution of add-on services connected to our global Contact Center platform. Your work will integrate capabilities such as Workforce Management (WFM), Call Recording, and Omnichannel services (Chat, Email, SMS, Teams), ensuring seamless experiences for agents, customers, and operational teams worldwide. This position offers an excellent opportunity to influence architecture, design complex systems, and contribute to Allianz’s cloud transformation while working in a highly international, multi-cultural environment.

Why join the Contact Center Solution?

Contribute to a large, strategic global transformation and work with experts in Cloud, AI, Architecture, and Contact Center domains. Influence solutions used by Allianz entities worldwide and enjoy real opportunities for career growth, specialization, and cross-tribe mobility. Be part of a fun, collaborative, innovative team building a modern, cloud-based ecosystem.

What you do

• Design and validate the architecture of Add-On applications, translating business needs into robust technical specifications and building blueprints aligned with SOA principles.
• Guide delivery and quality by reviewing vendor system specs, supporting development teams throughout the lifecycle, ensuring QA completeness, and maintaining structured technical documentation.
• Collaborate closely with readiness, governance, and cloud squads, building trust-based relationships with stakeholders, supporting change management, and communicating architectural decisions proactively.
• Enable innovation by assessing new trends in the Contact Center domain, identifying opportunities for modernization and improved customer experience, and ensuring interoperability across CRM, reporting, WFM, recording, routing, etc.

What you bring

• 5–10 years of experience in a similar role with a strong background in Contact Center ecosystems (WFM, Recording, Omnichannel apps).
• Experience in system analysis and designing complex operational services, with familiarity in cloud environments.
• Understanding of dependencies with CRM, reporting, and communication channels.
• Experience working in Agile, cross-functional squads with strong analytical, problem-solving, and documentation skills.
• Excellent communication skills across technical and business audiences, with a transparent, proactive collaboration style.
• Ability to deal with ambiguity, competing demands, and evolving priorities, with strong judgment and ownership in decision-making.
• High attention to detail, quality mindset, and continuous improvement approach.
• Professional level of English.

What we offer

• We offer a hybrid work model which recognizes the value of striking a balance between in-person collaboration and remote working incl. up to 25 days per year working from abroad.
• We believe in rewarding performance and our compensation and benefits package includes a company bonus scheme, pension, employee shares program and multiple employee discounts (details vary by location).
• From career development and digital learning programs to international career mobility, we offer lifelong learning for our employees worldwide and an environment where innovation, delivery and empowerment are fostered.
• Flexible working, health and wellbeing offers (including healthcare and parental leave benefits) support to balance family and career and help our people return from career breaks with experience that nothing else can teach.

About Allianz Technology

With its headquarters in Munich, Germany, Allianz Technology is Allianz's global IT service provider and delivers IT solutions that drive the group's digitalization. With more than 11,000 employees in over 20 countries around the world, Allianz Technology is tasked to run, optimize, transform, and innovate the infrastructure, applications, and services together with Allianz companies to co-create the best customer experience.

We service the entire spectrum of digitalization – from one of the industry's largest IT infrastructure projects that spans data centres, networks, and security, to application platforms ranging from workplace services to digital interaction.

In short: We deliver comprehensive end-to-end IT solutions for Allianz in the digital age. We are the backbone of Allianz.

Find us at: www.linkedin.com/company/allianz-technology.

Commitment to Integrity, Fairness & Inclusion

Allianz Technology is proud to be an equal opportunity employer dedicated to fostering an inclusive work environment for everyone. We embrace individuals of all gender identities and expressions, sexual orientations, ethnicities, ages, nationalities, religions, disabilities, and philosophies of life. Ultimately, our greatest strength as a company lies in the unique skills, experiences, and backgrounds our employees contribute.

We therefore welcome applications regardless of race, ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.

To Recruitment Agencies:

Allianz Technology has an in-house recruitment team that sources great candidates directly. Therefore, Allianz Technology does not accept unsolicited resumes from agencies or search firm recruiters.

When we do work with recruitment agencies, that engagement is formalized by a contract. Fees will only be paid when there is a contract in place. Without a contract in place, we will not accept invoices on unsolicited resumes, even if the candidate was ultimately employed by Allianz.

91937 | IT & Tech Engineering | Professional | Non-Executive | Allianz Technology | Full-Time | Permanent