Technical Service Manager_601

About the Job

We are looking for a dedicated and experienced Technical IT Service Manager to join our team at Allianz. This role is pivotal in ensuring the seamless delivery and support of our PowerBI service, aligning with our strategic objectives. The successful candidate will manage and improve our PowerBI service management framework, ensuring high levels of performance, availability, and customer satisfaction.

What you do 

• Oversee the end-to-end delivery of PowerBI services, ensuring they meet business needs and performance standards.
• Manage incident, problem, and change management processes to ensure timely resolution and minimal disruption.
• Monitor and report on service performance metrics, identifying areas for improvement and implementing corrective actions.
• Develop and implement IT service management policies, processes, and procedures based on ITIL best practices.
• Collaborate with cross-functional teams and vendors to ensure successful implementation, integration, and maintenance of IT services.
• Conduct regular service reviews with stakeholders, providing insights and recommendations for service improvements and compliance with standards.
• Provide guidance and mentorship to junior team members, fostering a culture of continuous improvement and excellence.

What you bring 

• Proven, hands-on experience in managing an IT service or projects, preferably with IT platforms in large enterprise setups.
• Expertise in ITIL framework and best practices for IT Service Management.
• Hands on experience with PowerBI life cycle management, technical onboarding of customers. MS Fabric knowledge is a plus.
• Strong analytical and problem-solving skills, with the ability to make data-driven decisions and experience with cloud-based services and infrastructure is a must have.
• Open to drive the technical implementations along the technical stacks like authentication, compliance, security et
• Basic knowledge of AI technologies, principles, and their practical us
• At least 6 years of experience 

What we offer 

• We offer a hybrid work model which recognizes the value of striking a balance between in-person collaboration and remote working incl. up to 25 days per year working from abroad.
• We believe in rewarding performance and our compensation and benefits package includes a company bonus scheme, pension, employee shares program and multiple employee discounts (details vary by location).
• From career development and digital learning programs to international career mobility, we offer lifelong learning for our employees worldwide and an environment where innovation, delivery and empowerment are fostered.
• Flexible working, health and wellbeing offers (including healthcare and parental leave benefits) support to balance family and career and help our people return from career breaks with experience that nothing else can teach.

75637 | Ingeniería informática y tecnológica | Profesional / Senior | Non-Executive | Allianz Technology | Jornada completa | Indefinido

About Allianz Technology 

With its headquarters in Munich, Germany, Allianz Technology is Allianz's global IT service provider and delivers IT solutions that drive the group's digitalization. With more than 11,000 employees in over 20 countries around the world, Allianz Technology is tasked to run, optimize, transform, and innovate the infrastructure, applications, and services together with Allianz companies to co-create the best customer experience.

We service the entire spectrum of digitalization – from one of the industry's largest IT infrastructure projects that spans data centers, networks, and security, to application platforms ranging from workplace services to digital interaction.

In short: We deliver comprehensive end-to-end IT solutions for Allianz in the digital age. We are the backbone of Allianz.

Find us at: www.linkedin.com/company/allianz-technology.

D&I statement 

Allianz Technology is proud to be an equal opportunity employer that embraces diversity and commits itself to creating an inclusive work environment for all. We welcome all people, regardless of e.g., gender identity and/or expression, sexual orientation, race or ethnicity, age, nationality, religion, disability, philosophy of life, or any other characteristics protected under applicable local laws and regulations. After all, our greatest strength as a company is rooted in the diversity of skills, experiences, and backgrounds that our employees bring

To Recruitment Agencies: 

Allianz Technology has an in-house recruitment team that sources great candidates directly. Therefore, Allianz Technology does not accept unsolicited resumes from agencies or search firm recruiters.

When we do work with recruitment agencies, that engagement is formalized by a contract. Fees will only be paid when there is a contract in place. Without a contract in place, we will not accept invoices on unsolicited resumes, even if the candidate was ultimately employed by Allianz.