Technical Transition Manager (m/f/d)

About the Job

As a Technical Transition Manager at Allianz, you will play a pivotal role in our global cloud transformation, ensuring smooth migrations for Allianz Operating Entities (OEs) and driving the evolution of our Cloud Contact Center platform. You will work closely with Product Squads, customers, architects, vendors, and project managers, acting as the crucial link between business and technology. This high-visibility role offers significant impact on global operations and user experience, making it ideal for someone who enjoys translating business requirements into technical solutions, driving innovation, and working autonomously within a global, multicultural team.

This role is perfect for someone who enjoys ownership, communication, and end-to-end thinking. You will have the opportunity to drive innovation in a fast-changing environment, see the end-to-end impact of your work, and be part of a global, multicultural team that is transforming our Cloud Contact Center platform.

Why join the Contact Center Solution?

Contribute to a large, strategic global transformation and work with experts in Cloud, AI, Architecture, and Contact Center domains. Influence solutions used by Allianz entities worldwide and enjoy real opportunities for career growth, specialization, and cross-tribe mobility. Be part of a fun, collaborative, innovative team building a modern, cloud-based ecosystem.

What you do

• Lead migration analysis and shape the end-to-end transition journey for OEs.
• Gather and translate business requirements into clear technical specifications.
• Map system dependencies across the Contact Center ecosystem, including CRM, Reporting, Voice, etc.
• Maintain structured documentation, architectures, and release roadmaps.
• Ensure implemented functionality aligns with design and architecture guidelines.
• Guide QA by reviewing test cases and supporting full lifecycle validation.
• Build strong relationships with Product Owners, architects, delivery teams, and OE stakeholders.
• Introduce new trends and market innovations into our Cloud and Contact Center roadmap.
• Define technical vision for proof-of-concepts and high-level architectures.
• Make key structural decisions around modules, services, and evolution paths.
• Communicate architecture choices and their implications to all stakeholders clearly and transparently.

What you bring

• Degree in Telecommunications, IT, Engineering, or similar, with 5–10 years of experience in complex IT environments.
• Experience in Contact Center, VoIP, networks, or CRM integration, with a strong understanding of ecosystem dependencies.
• Experience with Cloud Contact Center platforms is a big plus.
• Proven ability to document and design technical architectures, with experience in contact center systems analysis or large-scale technical environments.
• Experience working with global, multicultural teams.
• Excellent communication skills, with the ability to collaborate across hierarchy and regions.
• Solution-oriented mindset, comfortable owning decisions and following through.
• Proficient level of English required; and B2 level of German is desirable.

What we offer

• We offer a hybrid work model which recognizes the value of striking a balance between in-person collaboration and remote working incl. up to 25 days per year working from abroad.
• We believe in rewarding performance and our compensation and benefits package includes a company bonus scheme, pension, employee shares program and multiple employee discounts (details vary by location).
• From career development and digital learning programs to international career mobility, we offer lifelong learning for our employees worldwide and an environment where innovation, delivery and empowerment are fostered.
• Flexible working, health and wellbeing offers (including healthcare and parental leave benefits) support to balance family and career and help our people return from career breaks with experience that nothing else can teach.

About Allianz Technology

With its headquarters in Munich, Germany, Allianz Technology is Allianz's global IT service provider and delivers IT solutions that drive the group's digitalization. With more than 11,000 employees in over 20 countries around the world, Allianz Technology is tasked to run, optimize, transform, and innovate the infrastructure, applications, and services together with Allianz companies to co-create the best customer experience.

We service the entire spectrum of digitalization – from one of the industry's largest IT infrastructure projects that spans data centres, networks, and security, to application platforms ranging from workplace services to digital interaction.

In short: We deliver comprehensive end-to-end IT solutions for Allianz in the digital age. We are the backbone of Allianz.

Find us at: www.linkedin.com/company/allianz-technology.

Commitment to Integrity, Fairness & Inclusion

Allianz Technology is proud to be an equal opportunity employer dedicated to fostering an inclusive work environment for everyone. We embrace individuals of all gender identities and expressions, sexual orientations, ethnicities, ages, nationalities, religions, disabilities, and philosophies of life. Ultimately, our greatest strength as a company lies in the unique skills, experiences, and backgrounds our employees contribute.

We therefore welcome applications regardless of race, ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.

To Recruitment Agencies:

Allianz Technology has an in-house recruitment team that sources great candidates directly. Therefore, Allianz Technology does not accept unsolicited resumes from agencies or search firm recruiters.

When we do work with recruitment agencies, that engagement is formalized by a contract. Fees will only be paid when there is a contract in place. Without a contract in place, we will not accept invoices on unsolicited resumes, even if the candidate was ultimately employed by Allianz.

91945 | IT & Tech Engineering | Professional | Non-Executive | Allianz Technology | Full-Time | Permanent