Manager - AAGI Telesales Information Management

This role is responsible for the end-to-end management of a large-scale telemarketing platform, encompassing database management, operational workflows, CRM systems, infrastructure capabilities, and telephony systems. The individual will lead a highly experienced professional team and collaborate closely with the IT and MIS departments to ensure successful project delivery and seamless business-as-usual (BAU) operations.  Additionally, this role will serve as the primary point of contact for both internal and external audits related to the telemarketing platform. A proactive approach, strong sense of ownership, teamwork, and a can-do mindset are essential for success in this position.

Responsibilites :

Data Analytics
- Develop and execute analytics frameworks to drive business growth in areas such as lead generation, lead performance, sales performance, and renewal performance.
- Provide actionable insights to support strategic initiatives and improve operational outcomes.

Reporting
- Design and deliver both business-as-usual (BAU) and ad-hoc reports with precision and timeliness.
- Ensure reporting accuracy and reliability to support business teams in decision-making.

Technology & Tools
- Enhance reporting efficiency by leveraging advanced tools such as Power BI, SQL, and other relevant platforms.
- Lead initiatives to implement new technologies (e.g., Power BI, MS Access, SQL) that improve productivity and accelerate user workflows.

Database Management
- Design, manage, and optimize database processes to ensure seamless data flow across multiple platforms.
- Oversee data integration from lead generation to policy management for both AH and PC units, ensuring accuracy, efficiency, and scalability for future business needs.- Operations Oversight
- Supervise daily operations of the Leads Administration team, ensuring all SLAs are met in lead management and data flow.

Cross-Functional Collaboration
- Partner effectively with Sales, MIS, and IT teams to gather requirements, refine solutions, and deliver results.
- Foster strong communication and collaboration across departments to achieve business objectives.

Strategic Support
- Provide management with data-driven intelligence to guide decision-making and long-term planning.

Qualifications :

-Bachelor degree in IT related field

- English proficiency in the scale that is able to work with foreigners in writing, speaking, reading. 

-Over 5 years of proven experience in data analytics, reporting, and database management, particularly within environments involving complex and diverse data sources.

- Demonstrated success in partnering closely with IT departments to define business requirements, validate use cases, and develop solutions that effectively bridge technical capabilities with business needs.

Any AI-future skills e.g., ChatGPT, or CoPilot 365, will be an advantage.

- Prior experience in telemarketing within the insurance sector is highly preferred, with a strong understanding of industry-specific processes and challenges.

- Skilled in leading teams to leverage advanced tools such as Power BI, Excel, MS Access, and SQL to streamline daily operations, enhance efficiency, and drive continuous improvement.

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matter, and nurtures a culture grounded in integrity, fairness, inclusion and trust.

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.