Customer Retention Lead - 12 Month FTC
Bournemouth, ENG, GB, BH1 2NF Guildford, ENG, GB, GU1 1DB Leeds, GB, LS1 4AJ
Role Description
With our business experiencing growth, we are prioritising customer retention and expanding our team to achieve this objective. We are looking for a self-motivated problem solver to join us at this exciting juncture.
In this role, you will be instrumental in executing our retention strategy aimed at increasing customer renewals and reducing cancellations. By leveraging data-driven insights, you will develop and implement innovative initiatives across various lines of business within Allianz Personal to improve customer experience and retention.
This is a hybrid role, with options to work from any of our UK offices, with a requirement to be in the office for two days each month.
Salary Information
Pay: Circa £50,000 per annum. Pay is based on relevant experience, skills for the role, and location. Salary is only one part of our total reward package.
About You
- Acting as a retention expert, creating, owning, and delivering activities that ensure customer engagement and optimal experiences across all touchpoints.
- Analysing customer data to identify opportunities for improving retention and reducing cancellations. You will leverage customer journey insights to propose, own, and implement changes, maintaining excellent reporting to support Trading and Marketing decisions.
- Monitoring critical retention figures, including highlighting and investigating causes of any declines.
- Building strong relationships with internal stakeholders to facilitate change, and sharing best practices from other OEs within Allianz.
- Assisting senior leaders, including the Head of Trading, with meeting documentation, deputising as needed, and presenting insights and proposals to stakeholders.
Essential Skills
- Experience in customer retention, with the ability to contribute from day one and a willingness to keep learning.
- Proven ability to work independently, with a proactive mindset and a passion for problem solving.
- Team-oriented with solid communication, stakeholder engagement, and matrix management skills.
- Skilled in data analysis and insight-driven decision making.
- Excellent written communication and creative skills, with the ability to simplify complex information into clear, engaging content.
- Exceptional organisational skills and attention to detail.
We support the government scheme “Access to Work” please feel free to ask us about the access to work scheme.
Desirable Skills
- Experience in a regulated industry.
- Proficiency in Power BI.
What We Will Offer You
Recognised and rewarded for a job well done, we have a range of flexible benefits for you to choose from- so you can pick a package that’s perfect for you. We also offer flexible working options, global career opportunities across the wider Allianz Group, and fantastic career development and training. That’s on top of enjoying all the benefits you’d expect from the world’s number one insurance brand, including:
- Flexible buy/sell holiday options
- Hybrid working
- Annual performance related bonus
- Contributory pension scheme
- Development days
- A discount up to 50% on a range of insurance products including car, home and pet
- Retail discounts
- Volunteering days
Our Ways of Working
Do you need flexibility with the hours you work? Let us know as part of your application and if it’s right for our customers, our business and for you, then we’ll do everything we can to make it happen. Here at Allianz, we are signatories of the ABIs flexible working charter. We believe in supporting hybrid work patterns, which balance the needs of our customers, with your personal circumstances and our business requirements. Our aim with this is to help innovation, creativity, and you to thrive - Your work life balance is important to us.
Diversity & Inclusion
At Allianz, we prioritize diversity and inclusion, demonstrated by our numerous accreditations: EDGE certified for gender inclusion, Women in Finance Charter members, Disability Confident employer, Stonewall Diversity Champion, Business in the Community’s Race at Work Charter signatories, and Armed Forces Covenant gold standard employer.
We embrace neurodiversity and welcome applications from neurodivergent and disabled candidates, offering tailored adjustments to ensure your success.
We encourage our employees to advocate for their needs, whether it’s assistive technology, ergonomic equipment, mentoring, coaching, or flexible work arrangements.
Accessible Application for All
As part of the Disability Confident Scheme, we support candidates with disabilities or long-term health conditions through the Offer an Interview Scheme, for those meeting the essential skills for the role.
Contact our Resourcing team to opt into this scheme or for assistance with your application, including larger text, hard copies, or spoken applications.
For any inquiries or to submit your application, please contact: Deivydas Sakys
Closing date: 23 Jun 25
We reserve the right to close the advert early if we reach enough applications.
Join us - Let’s Care for Tomorrow.
#LI-Hybrid
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