Advisor Monitoring & Supervision - Operations

Role Overview

As a Quality Analyst reporting to the Country Quality Manager - AU/NZ, you would ensure operational excellence through monitoring and supervision activities across the value chain.

Key Responsibilities

Audit and Monitoring

• Conduct internal/external monitoring activities and audits
• Review records, reports, operating practices, and supporting documentation
• Perform control testing, closed file reviews, and exception report monitoring

Analysis and Improvement

• Conduct root cause analysis and track recommendations to completion
• Provide recommendations for ongoing process improvements
• Support the establishment of appropriate monitoring processes and tools

Compliance Management

• Ensure reviews comply with relevant legislation, standards, and policies
• Maintain accurate records and provide appropriate information
• Prepare reports and communicate findings to stakeholders

Remediation

• Establish and monitor remediation plans to completion
• Escalate findings and potential breaches within required timeframes
• Facilitate prompt corrective actions

Process Governance

• Support documentation according to Process and Control Governance Framework
• Promote framework adherence
• Recommend recovery actions and monitor leakage through control testing

Additional Duties

• Contribute to improvement initiatives and projects
• Respond to customer information requests in a timely manner

Qualifications and Skills Required

Experience & Qualifications

• Experience in Quality Assurance or Auditing (or ability to develop these skills)
• Compliance or auditing qualification (or willingness to obtain)
• Needs analysis experience preferred
• ISO 9001:2015 experience desired

Technical Skills

• Exceptional attention to detail
• Strong analytical and problem-solving abilities
• Proficiency in MS Office suite
• Experience with systems like MIDAS/Caseman, SAPB1, or Proda

Professional Attributes

• Results-oriented with ability to balance competing priorities
• Excellent written and verbal communication skills
• Ability to build effective relationships at all levels
• High level of professionalism and work ethic
• Ability to work autonomously and under pressure
• Collaborative, flexible, and quality-driven

83564 | Underwriting | Professional | Non-Executive | Allianz Partners | Full-Time | Permanent

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. 
We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.
We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation.
Great to have you on board. Let's care for tomorrow.