Claims Consultant
Brisbane, QLD, AU, 4000
Claims Consultant – Travel Insurance
Brisbane | Full-Time | Join a high-performing, customer-focused claims team
Are you passionate about delivering exceptional customer experiences and making a real impact when customers need it most? We’re looking for a dedicated Claims Consultant – Travel to join our dynamic team and help shape the future of our travel insurance claims function.
Reporting to the Claims Team Leader – Travel, you’ll play a key role in assessing claims accurately and efficiently, mentoring junior team members, and contributing to continuous improvement across the department.
What You’ll Do
In this role, you will:
✔ Assess travel insurance claims across all categories with accuracy, fairness, and efficiency
✔ Deliver empathetic, clear communication to customers—even in complex scenarios
✔ Support the Claims Team Leader in driving process improvement and best practices
✔ Contribute to training and development, helping onboard and mentor junior assessors
✔ Manage multiple priorities while maintaining high-quality outcomes
✔ Promote a collaborative team culture, contributing to succession planning and targets
Key Outcomes You Influence
Claims Accuracy & Efficiency
You’ll ensure claims are processed within company guidelines and regulatory standards, meeting required turnaround times.
Customer Experience
Using strong communication skills, you’ll provide a positive and supportive claims journey, even when delivering difficult outcomes.
Process Improvement & Compliance
You’ll help identify opportunities to streamline workflows, improve assessment quality, and maintain compliance with policies and industry standards.
What You Bring
Communication & Influence
- Strong interpersonal and communication skills across phone, email, and written communication
- Ability to liaise professionally with customers, colleagues, and stakeholders
- Experience delivering training or presentations
- Skilled in conflict resolution with a customer-first mindset
Organisational Strength
- Highly organised with excellent time-management skills
- Confidence managing high-volume caseloads in a fast-paced environment
- Ability to balance urgent matters with routine assessments without compromising accuracy
Claims & Insurance Expertise
- Sound ability to interpret and apply policy wording to deliver fair outcomes
- Experience handling complex, high-value, or non-routine claims
- Strong analytical and judgment skills to determine appropriate settlements
- Ability to provide expert advice to both customers and internal teams
Why Join Us?
At Allianz Partners, you’ll be part of a supportive, high-performing team that values collaboration, growth, and customer care. You’ll have the opportunity to develop your claims expertise, mentor others, and contribute to continuous improvements that shape our claims service.
Ready to Apply?
If you’re looking for a meaningful role where your expertise truly makes a difference to customers during their time of need, we’d love to hear from you.
89875 | Customer Services & Claims | Professional | Non-Executive | Allianz Partners | Full-Time | Permanent
Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.
At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matter, and nurtures a culture grounded in integrity, fairness, inclusion and trust.
We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.
Great to have you on board. Let's care for tomorrow.
