Claims Consultant – Travel Insurance

Location: Brisbane, Australia

Join a team that’s evolving how claims are delivered

At Allianz Partners, we’re continuously improving how we support customers through the claims experience—focusing on efficiency, clarity, and care at every step. We’re looking for a Claims Consultant who brings strong technical capability, sound judgment, and a customer-first mindset to a fast-paced and evolving environment.

Why this role matters

As a Claims Consultant in our Travel team, you’ll play a key role in delivering fair and timely claim outcomes. You’ll combine your expertise with a practical, solutions-focused approach, using available systems, insights, and team knowledge to make consistent and well-informed decisions.

You’ll also contribute to how we refine and improve the way we work, ensuring we continue to enhance both customer outcomes and team performance.

What you’ll be doing

• Assess a broad range of travel insurance claims with accuracy, fairness, and efficiency
• Communicate clearly and empathetically with customers throughout the claims process
• Interpret policy wording and apply guidelines to support consistent decision-making
• Identify opportunities to improve processes and contribute to ongoing enhancements
• Support and mentor team members, sharing knowledge and best practices
• Work collaboratively with internal teams, including medical and teleclaims
• Use systems and available insights to manage workload effectively and support quality outcomes

What you’ll bring

Customer & Communication Skills

• Strong interpersonal skills with the ability to build trust and handle sensitive situations
• A customer-focused approach, even in complex or high-pressure scenarios
• Confidence in managing conversations and resolving issues professionally

Organisation & Adaptability

• Ability to manage multiple priorities in a fast-paced environment
• Comfortable working with changing priorities, processes, and tools
• Strong attention to detail and commitment to getting things right

Claims & Technical Expertise

• Experience interpreting insurance policies and assessing claims
• Sound judgment and analytical thinking to support fair outcomes
• Exposure to complex or non-routine claims is highly regarded
• A proactive approach to learning and improving how work is done

What sets you apart

• You take ownership and look for ways to improve how things are done
• You’re open to new approaches and ways of working
• You contribute positively to team culture and performance
• You balance efficiency with care in customer interactions

Why join Allianz Partners?

At Allianz, we’re committed to creating an environment where our people can do their best work and continue to grow.

• Global organisation with career opportunities
• Ongoing learning and development
• Supportive, inclusive team culture
• A focus on continuous improvement and better ways of working
• A company that genuinely cares about its customers and employees

Ready to make an impact in a role where your work really matters?
Apply now and be part of a team delivering care when it’s needed most.