Direct Performance Manager

DIRECT PERFORMANCE MANAGER | CONSUMER DIRECT | AUSTRALIA WIDE

At Allianz, we’re proud to be named one of the Best Workplaces in Australia 2025 and a Great Place to Work. As a leading global insurance and asset management brand, we prioritise care for our customers, the planet, and each other. We hire the very best people to further our commitment to caring and securing the future for our customers.

We offer an inclusive workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back to the community and feel proud to be a part of an organisation doing meaningful work that matters while supporting sustainability, mental health, and well-being.

Let’s care for tomorrow, so we can create a better future together, for everyone.

About the role

• Steer the end-to-end performance and insights capability for the Consumer Direct business, ensuring a cohesive and strategically aligned approach to performance management and decision-making
• Implement and maintain a single source of truth for portfolio and operational performance reporting, including a monthly insights pack highlighting key trends, risks, opportunities, and emerging hotspots across the value chain.
• Design, deliver and continuously enhance dashboards, scorecards, and KPIs to strengthen visibility and drive improved performance across Direct teams.
• Identify performance risks and improvement opportunities, triggering targeted interventions and ensuring timely action to improve business and customer outcomes.
• Provide structured analysis and insights to support leadership team forums, deep dives, operational governance, and broader business decision-making.
• Own and optimise  Verint Speech Analytics and Real-Time Agent Assist platforms, ensuring effective, secure and compliant operation, maximising the value of  customer interaction data.
• Ensure data accuracy, reporting consistency, and robust performance governance across the Direct function to support reliable and actionable insights.
• Embed a culture of evidence-based decision making and strong data literacy, monitoring performance outcomes against targets and holding stakeholders accountable for agreed actions.

About You

• Experience leading a business performance, analytics or operational insights function within a complex or multi-channel environment within Insurance or Financial Services.
• Tertiary qualifications in a relevant discipline and relevant industry accreditations would be an advantage.
• Proven experience translating data and analytics into actionable business insights that influence senior leadership decision making and drive performance.
• Strong experience managing performance reporting frameworks, dashboards and KPI governance, including oversight of analytics platforms (e.g. Verint or similar speech/interaction analytics tools)
• Advanced stakeholder management skills with the ability to challenge, influence and drive accountability across operational and leadership teams.
• Excellent verbal and written communication skills, capable of communicating with audiences at all levels with clarity, impact and influence.
• A passion for leveraging emerging technologies to stay ahead in a rapidly evolving digital landscape.

Benefits and perks

• Inclusive Culture: Join a supportive, open-minded team focused on customer outcomes, bringing your authentic self to work every day!
• Work-life balance: Enjoy our flexible, hybrid work arrangements, and tailored workplace adjustments, where possible. 
• Career Development: Access mentoring, development and global mobility opportunities for growth and success, including access to over 10,000 learning resources.
• Financial and Well-being Perks: Enjoy discounts on Allianz products, retail, tech, and travel, plus financial wellness initiatives and the Employee Share Purchase Program- own a piece of your employer!
• For more details about our benefits, visit the Allianz Careers site.

About Allianz Group

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matters, and nurtures a culture grounded in integrity, fairness, inclusion and trust.

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.

Adjustments and support

If you require any support and adjustments to participate equitably in our recruitment process, we encourage you to reach out to careers@allianz.com.au for a confidential conversation.

Join us. Let’s care for tomorrow. www.allianz.com.au/careers