Home Service Provider Transformation Lead

Home Service Provider Transformation Lead 

Location: Brisbane, Australia
Contract: 12-Month Fixed Term Contract
Level: Leadership Role
Reports to: Head of Operations – Home

Purpose of the Role

This role is focused on transforming and optimising Allianz's Home Service Provider network by improving operational performance, supplier outcomes, service delivery models, and data-driven decision making. The successful candidate will lead change initiatives from design through to adoption and sustained business outcomes.

Core Accountabilities

Transformation & Operational Excellence

• Lead large-scale transformation initiatives across the Home Service Provider network.
• Embed sustainable operational improvements.
• Drive continuous improvement and operational efficiency.

Supplier Network Performance

• Improve supplier quality, timeliness, consistency, and accountability.
• Implement and manage supplier performance frameworks.
• Use data and insights to identify performance uplift opportunities.

Operating Model Optimisation

• Simplify and standardise workflows and processes.
• Align operational policies with supplier capabilities.
• Enhance service ecosystem responsiveness and effectiveness.

Data & Performance Management

• Establish and monitor KPIs and success measures.
• Support predictive and proactive performance management.
• Ensure governance, compliance, and regulatory alignment.

Stakeholder Leadership

• Influence and collaborate with senior leaders across Operations, Finance, Product, and Network teams.
• Manage strategic supplier relationships.
• Communicate transformation progress, risks, and outcomes.

Ideal Candidate Profile

Essential Industry Experience

• Extensive experience in Property Insurance Claims.
• Strong exposure to Complex and Large Loss claims.
• Deep understanding of:
  • Building and construction practices.
  • Scope validation and cost assessment.
  • Policy interpretation.
• Experience working with:
  • Loss Adjusters.
  • Quantity Surveyors.
  • Major repair programs.
• Knowledge of GICOP and relevant regulatory requirements.

Commercial & Analytical Strength

• Strong commercial acumen.
• Cost optimisation and negotiation experience.
• Proven ability to leverage data and insights for decision-making.

Leadership & Change Capability

• Demonstrated success leading transformation or large-scale change programs.
• Strong stakeholder management and influencing skills.
• Resilient, adaptable, and comfortable operating in complex environments.

Likely Target Talent Pools

• Senior Property Claims Managers.
• Complex & Large Loss Leaders.
• Property Claims Transformation Managers.
• Repair Network Managers.
• Supplier Performance Managers (Insurance).
• Claims Operations Leaders.
• Building & Restoration Program Managers.
• Major Loss Technical Specialists with leadership experience.

Key Selling Points

• Leadership-level transformation role.
• Opportunity to shape the future operating model of Allianz Home Claims.
• Direct influence on customer outcomes and supplier performance.
• Exposure to senior stakeholders and strategic initiatives.
• Brisbane-based role within a globally recognised insurer.

Interview Themes Likely to be Assessed

1. Property claims and large loss expertise.
2. Transformation and change leadership.
3. Supplier network management.
4. Commercial and cost optimisation achievements.
5. Data-led decision making.
6. Stakeholder influence across senior leadership levels.
7. Regulatory and governance knowledge.

This is essentially a Property Claims Transformation Leader role requiring a combination of insurance technical expertise, supplier network management, commercial acumen, and large-scale operational transformation experience.