Key Account Manager

Senior Key Account Manager

About the Role

We are seeking an experienced Senior Key Account Manager to manage and grow a portfolio of existing strategic partners. This role is focused on retention, profitable growth, and long‑term relationship development, acting as the primary point of contact for partners and a trusted advisor to internal stakeholders.

You will develop and execute account strategies, identify growth and cross‑sell opportunities, manage renewals and contracts, and ensure partners receive a seamless, value‑driven experience. The role operates in a fast‑paced, matrixed environment that values collaboration, data‑driven decision making, and continuous improvement.

Key Responsibilities

• Build and maintain strong, long‑term relationships with assigned partners
• Act as the primary point of contact, ensuring partner needs are addressed promptly and professionally
• Develop and execute strategic account plans aligned to partner goals and commercial targets
• Identify and drive opportunities for revenue growth, upselling and cross‑selling
• Negotiate contract terms and manage renewals to maximise retention and profitability
• Monitor account performance, analyse data and prepare insights to inform strategy
• Lead regular account reviews with partners and internal stakeholders
• Collaborate closely with sales, marketing, product and operational teams to deliver a cohesive customer experience
• Resolve issues and conflicts proactively, ensuring positive outcomes for all parties
• Share partner feedback to support service and product improvements

AI Readiness & Digital Capability

We value candidates who are AI‑ready and comfortable leveraging modern tools to enhance both performance and customer outcomes. In this role, AI readiness includes:

• Demonstrated ability to use or adapt to AI‑enabled tools (e.g. CRM automation, data insights, forecasting, customer analytics, workflow optimisation)
• Strong data literacy, with the ability to interpret insights generated by digital or AI‑driven platforms and apply them to account strategy and decision making
• Openness to continuous learning as AI and digital capabilities evolve
• Ability to use AI responsibly to improve efficiency, customer engagement, reporting quality, and commercial outcomes
• Comfort working in an environment where technology and AI support smarter, faster, and more personalised partner interactions

Technical development or coding experience is not required; practical adoption and value creation are key.

About You

Essential Experience & Qualifications

• Bachelor’s Degree in Business, Commerce or a related field, or equivalent experience
• 5–7 years’ experience in account management, key account management, or partner relationship roles
• Proven experience growing and retaining client or partner accounts

Skills & Capabilities

• Strong client relationship management and stakeholder engagement skills
• Commercial acumen with experience driving revenue growth within existing accounts
• Excellent verbal and written communication skills
• Proven negotiation experience, particularly in contract and renewal discussions
• Ability to analyse account data and performance metrics to inform strategy
• High level of customer focus with a proactive, problem‑solving mindset
• Experience using CRM systems and customer data to manage accounts effectively
• Strong organisational skills with the ability to manage multiple accounts and priorities
• Collaborative approach to working with cross‑functional teams
• Adaptability to changing client needs, priorities, and market conditions

Why Join Us

• Influence and own relationships with strategic partners
• Work in a collaborative, high‑performing and future‑focused environment
• Be part of an organisation embracing AI‑enabled ways of working
• Opportunity to drive meaningful commercial impact and long‑term partnerships