Learning Development Specialist

Job Details / Role Purpose :

Reporting to the Country Quality Manager AU/NZ, the Learning and Development Specialist – Travel is responsible for delivering high quality learning to all members of the Travel team.  The role involves evaluating the training requirements within the Travel Operations Department, developing training materials, and delivering training sessions to enhance the department's capabilities, ensuring the highest standards of service for our customers.   The role will work closely with internal stakeholders to ensure the needs are identified and met for all non-clinical areas of Travel Operations. 

Key responsibilities/What you do:

Design, Development and Assessment

• Based upon needs analysis of the department, design learning materials via various mediums of learning
• Creation of online learning content in systems such as: Blended and TeachUp
• Regularly review material to ensure they maintain their currency
• Ensure the effectiveness of training can be assessed at an individual level and a delivery level
• Invigilate external exams where required
• Complete pre and post Induction Assessments focussed on competency and confidence levesl of learners

Training Facilitation

• Responsible for facilitating internal learning programs across the department
• Deliver approaches that meet the business needs ie: face to face, online or self driven.
• Assess all learners for competence and confidence, identifying & addressing gaps or areas of further improvement

Compliance

• Ensure all materials are up to date and reflect the products, procedures and compliance obligations of the organisation
• Keep training material in a central repository, with appropriate version control
• Track and facilitate the ANZIIF training for the department

Reporting

• Report all training hours into the Learning Management System or manually, as appropriate
• Monitor training targets, working with the Senior Manager, Risk Quality & Control on strategies to ensure the target is met
• Assess the impact of training via results from various sources, including, but not limited to, participant and leader feedback, VOC, Operational KPIs and Quality results
• Monthly reporting requirement at both department and business levels

Change & Innovation

• Supports change initiatives of the business to ensure Travel Operations team members are well prepared and engaged
• Working with key stakeholders amend training material and approaches to improve the effectiveness of learning
• Seeks and delivers on continuous improvement opportunties

Stakeholder Management

• Work with subject matter experts to ensure the training material is of high quality
• Provide regular feedback to key stakeholders on participants and/or materials /products and processes, as required

Key requirements/What you bring:

Qualifications/Experience

• Prior experience in Training and Delivery
• Insurance or Financial Services Experience preferred
• Certificate IV in Workplace Training & Assessment preferred
• Prior experience in conducting needs analysis would be preferred
• Instructional design experience would be preferred
  
  

Attention to detail

• Displays exceptional attention to detail
• The ability to analyse information to identify problems and develop appropriate solutions

Software Skills

• High level of skill in MS Office suite preferred, particularly PowerPoint
• Applied use of LMS systems such as Blended or TeachUp

Communication

• Demonstrated presentation skills
• Excellent verbal and written communication skills with the ability to tailor messages to suit the applicable audience
• The ability to inspire stakeholders

Customer Service

• A customer centric focused mindset
• Delivering and maintaining effective business relationships with the key stakeholders across the business.
• Demonstrated experience working with a broad range of business stakeholders

Results Orientated

• Ability to balance competing priorities
• Strives to demonstrably uplift training results

83556 | Human Resources | Professional | Non-Executive | Allianz Partners | Full-Time | Permanent

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. 
We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.
We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation.
Great to have you on board. Let's care for tomorrow.