Policy Management Lead

Policy Management Lead – Allianz Partners

📍 Brisbane, Australia Lead. Motivate. Deliver exceptional member experiences.

Allianz Partners is seeking an energetic and inspiring Policy Management Lead to guide our Policy Administration team. If you’re passionate about people leadership, operational excellence, and delivering outstanding service to members, this is a fantastic opportunity to make a real impact.

About the Role

As the Policy Management Lead, you’ll oversee a team dedicated to onboarding and supporting our members. You’ll drive performance, ensure quality, streamline processes, and act as the go‑to expert for all Policy Management queries. This role is ideal for someone who thrives in a fast‑paced environment and enjoys leading teams to success.

What You’ll Be Doing

• Lead and support a team of Policy Administration Representatives

• Oversee onboarding, membership queries, refunds, and key operational tasks

• Monitor KPIs, set team targets, and drive continuous improvement

• Build and maintain a strong quality framework aligned with global standards

• Foster team engagement, motivation, and a customer‑first mindset

• Manage daily workload distribution and track productivity and quality

• Conduct performance reviews, coaching, team meetings, and huddles

• Handle escalations and complaints with professionalism and clarity

• Support strategic initiatives and contribute SME insights to projects

• Ensure effective succession planning and staff development

• Oversee reporting, UAT, quality checks, and other departmental tasks

What You’ll Bring

• Proven experience leading and developing teams

• Strong customer focus with high integrity

• Excellent communication and interpersonal skills

• Ability to motivate, influence, and lead by example

• Strong time‑management skills and resilience under pressure

• Results‑driven mindset with a flexible approach

• Solid Microsoft Office skills (Excel, Word)

• Diploma in Private Medical Insurance (completed or in progress)

• Degree in Business or HR (desirable)

Why Join Us?

At Allianz Partners, you’ll be part of a global organisation committed to innovation, customer care, and employee growth. You’ll have the opportunity to shape team culture, improve processes, and contribute to meaningful strategic initiatives.

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. 

At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matter, and nurtures a culture grounded in integrity, fairness, inclusion and trust. 

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations. 

Great to have you on board. Let's care for tomorrow.