Quality Officer

Quality Assurance Advisor – Travel

Location: Brisbane, Australia

Shape Quality. Enable Insight. Drive Better Customer Outcomes.

At Allianz Partners, we’re building smarter, more resilient operations—where quality, insight, and continuous improvement power exceptional customer experiences. We’re looking for a Quality Assurance Advisor to play a pivotal role in strengthening our Travel business across Australia and New Zealand.

In this role, you’ll go beyond traditional QA—leveraging data, critical thinking, and forward-looking practices to uncover insights, enhance controls, and help evolve how we deliver quality at scale.

What You’ll Do

• Lead and deliver monitoring, supervision, and audit activities across the end-to-end value chain
• Analyse operational data, trends, and control effectiveness to identify risks and improvement opportunities
• Conduct root cause analysis and translate findings into practical, high-impact recommendations
• Prepare clear, insight-driven reports and present outcomes to stakeholders across the business
• Track remediation plans, ensuring timely execution and measurable improvement
• Partner with leadership to uplift processes, frameworks, and governance standards
• Contribute to continuous improvement initiatives, embedding best practice and operational excellence
• Support control testing, identify leakage, and recommend preventative actions
• Champion adherence to governance frameworks, promoting a culture of accountability and quality

What You Bring

Experience & Expertise

• Background in internal/external audit, QA, or control functions (insurance or financial services highly regarded)
• Experience monitoring operations across claims, assistance, sales, or compliance environments
• Familiarity with structured quality frameworks (ISO 9001:2015, RG271—advantageous)

Problem Solving & Insight

• Strong analytical mindset with the ability to interpret data and uncover actionable insights
• Ability to think critically, challenge processes, and design smarter ways of working
• Comfortable making decisions and translating them into practical outcomes

Professional Approach

• High levels of integrity, resilience, and accountability
• Ability to manage competing priorities in a dynamic environment
• A proactive, improvement-focused mindset with a passion for quality

Communication & Collaboration

• Strong stakeholder engagement skills with the ability to influence at all levels
• Clear, tailored communication—both written and verbal
• Ability to work autonomously while contributing to a collaborative team environment

Why Allianz Partners?

At Allianz, we’re creating the future of assistance and insurance—one that’s more connected, innovative, and customer-centric.

• Join a globally trusted brand with a strong culture of care and collaboration
• Be part of a team that embraces continuous improvement and evolving ways of working
• Work in an environment where insight, adaptability, and innovation are valued
• Grow your career with opportunities to develop new capabilities in a transforming business

Ready to Elevate Quality?

If you’re driven by insight, continuous improvement, and making a tangible impact—this is your opportunity to shape how quality evolves in a modern, data-informed business.

Apply now and be part of a team that’s redefining quality for tomorrow.