Sales and Service Consultant - International Health

Sales & Service Consultant (Part-Time) 📍 Townsville, QLD | up to 12 Hours Per Week 💡 Flexible Working Arrangement

Build Relationships. Support Customers. Drive Better Outcomes.

At Allianz, we're passionate about helping people navigate life's important moments. We're looking for a customer-focused and digitally savvy Sales & Service Consultant to join our Townsville team in a flexible part-time position.

This role is ideal for someone seeking work-life balance while remaining connected to a purpose-driven organisation where customer experience, innovation and continuous improvement are at the heart of everything we do.

Hours: 12 hours per week, typically worked across Monday, Tuesday and Wednesday (approximately 6 hours per day), however we're flexible and happy to discuss an arrangement that works for the right candidate.

What You'll Be Doing

Customer Experience & Service Excellence

• Deliver exceptional service across face-to-face, phone and digital channels.
• Support members with enquiries, claims assistance and policy information.
• Build trusted relationships with customers, students, education providers and key stakeholders.
• Resolve customer issues efficiently while creating positive experiences.

Relationship Management

• Attend and support orientation and engagement activities.
• Maintain strong relationships with education providers, student associations and healthcare partners.
• Deliver product information and training sessions to clients and stakeholders.

Sales & Growth Support

• Promote Allianz health insurance products and services.
• Assist with customer education and product awareness activities.
• Support local engagement initiatives and business development opportunities.

Operational Excellence

• Maintain accurate customer information and reporting.
• Monitor customer feedback and identify opportunities for service improvement.
• Contribute ideas that enhance customer outcomes, efficiency and team performance.

What We're Looking For

✅ Customer service, retail, hospitality, administration, banking, insurance or sales experience

✅ Strong communication and relationship-building skills

✅ Confident using technology and digital systems

✅ Self-motivated with the ability to work independently

✅ Well-organised with strong attention to detail

✅ Positive team player who enjoys helping others

✅ Additional language skills highly regarded

Future-Focused Skills We Value

As customer expectations continue to evolve, we're looking for someone who embraces:

• Digital-first customer engagement
• Technology-enabled service delivery
• Continuous improvement mindset
• Adaptability and learning agility
• Data-informed decision making
• Process optimisation and innovation
• AI-ready ways of working and curiosity around emerging technologies

You don't need to be an AI expert, but you'll thrive if you enjoy learning new tools and finding smarter ways to deliver great customer outcomes.

Why Allianz?

• Flexible part-time hours
• Global brand with a strong reputation and purpose
• Supportive and collaborative team culture
• Ongoing learning and development opportunities
• Meaningful work that positively impacts customers every day
• Opportunity to build valuable skills in customer experience, relationship management and insurance

If you're passionate about delivering exceptional service, building strong relationships and developing future-focused skills in a leading organisation, we'd love to hear from you.

Apply now and help create customer experiences that matter.