Trade Manager – Home Networks

Allianz Partners Australia
Location: Australia
Job Level: Professional

Are you an experienced trade or builder network specialist looking to take the next step in your career? Allianz Partners is seeking a dynamic Trade Manager – Home Networks to oversee and grow our network of building and trade partners supporting Insurance Repairs across Australia.

This is a pivotal role focused on performance management, relationship building, contract oversight, and delivering outstanding customer outcomes.

About the Role

As a Trade Manager within our Home Networks team, you will be responsible for managing a diverse portfolio of building and trade partners, ensuring KPIs are consistently met across timelines, cost, scope accuracy, and customer service.
You’ll play a key role in strengthening partner relationships, improving performance, and expanding the network as demand evolves.

Key Responsibilities

Client & Stakeholder Management

• Represent Allianz Partners with professionalism across all interactions—written, phone and face‑to‑face.
• Resolve complaints with a solutions-focused, win/win approach.
• Deliver seamless service to customers and client organisations.
• Attend monthly performance meetings with key clients and action improvement initiatives.
• Promote and uphold Work Health & Safety (WHS) expectations with all network partners.
• Manage partner contracts in alignment with the Home and Easy Living Contract Management Framework.

Workload Leadership

• Provide transparent updates on workload status.
• Remain agile in a dynamic, fast-paced environment.
• Apply strong time‑management and organisational skills.

What You Bring

Provider & Supplier Management

• Minimum 3 years’ experience in builder or trade procurement, supplier management, or account management.
• Strong understanding of financial management principles.

Property Claims Knowledge

• Solid customer focus with resilience and drive.
• Experience delivering high-level service to internal and external stakeholders.

Problem Solving & Decision Making

• Confident decision-maker able to act quickly and implement solutions effectively.

Communication & Relationship Skills

• Proven ability to influence and build strong relationships across all levels.
• Background in property claims or desktop assessing (advantageous).
• Understanding of WHS requirements within the building industry.
• Contract and vendor management expertise.
• Strong written and verbal communication capabilities.

Financial Responsibilities

• Negotiate pricing and scoping with builders and trades in line with Home Network strategy.
• Monitor industry pricing and repair costs to identify cost-saving opportunities.
• Ensure accurate billing and payment processes.
• Deliver outcomes aligned with Allianz People Attributes.

Repair Management

• Review claim validity, claim circumstances and cost containment opportunities.
• Provide coaching to builders on reporting and documentation requirements.
• Ensure service levels are consistently met.
• Implement cost savings where appropriate.

Culture & Professionalism

At Allianz Partners, our culture defines how we work and how we support our communities. In this role, you’ll be a role model of our values—demonstrating professionalism, maturity, resilience and a strong work ethic every day.

Teamwork & Autonomy

• Able to work independently using initiative and sound judgment.
• Proven ability to collaborate effectively within a team environment.
• Support colleagues, demonstrate reliability and contribute to shared success.

Why Join Us?

This is an opportunity to make a real impact within a global organisation, shaping the performance and success of Australia’s home repair network. If you're passionate about building strong partnerships, improving service delivery and driving operational excellence, we’d love to hear from you.