Customer Assistance Coordinator - Home and Roadside Assistance
Brussels, BE, 1000
Key responsibilities
As a Customer Assistance Coordinator – Home and Roadside Assistance, you will be the first point of contact for customers in need of Home assistance and will support in all the activities after the first assistance call for Roadside activities. You’ll play a critical role in providing timely, empathetic, and effective support to ensure our customers’ problems are solved as quickly as possible.
If you’re fluent in Flemish and French and thrive in a role that combines communication, problem-solving, and teamwork, this is the perfect opportunity for you!
Through this role, you will have the main following responsibilities:
- Respond to customer calls for Home assistance calls in Flemish with professionalism, empathy, and efficiency.
- Assess the situation, identify customer needs, and coordinate appropriate Home solutions, such as plumbing.
- Support all Roadside assistance back office activities such as responding to incoming requests in our mailbox, verifying customer eligibility to our services, and many more like liaising with service providers, ensuring timely and cost-effective delivery of roadside assistance services.
- Maintain accurate case documentation and ensure compliance with service level agreements (SLAs) and key performance indicators (KPIs).
- Contribute to team initiatives, share feedback, and stay updated on RSA-related product and technical developments.
- Adhere to health, safety, and compliance standards by completing mandatory training and following company policies.
- Work effectively in an environment shaped by artificial intelligence (AI), machine learning, data, analytics and cloud-based tools, using insights responsibly with our standards of data governance, security and ethical use.
Key requirements/ What you bring
- Language Skills: Fluency in Flemish (min. C1 level) and French. English, French, German, Spanish or Italian are nice to have.
- Customer Focus: Empathy and a customer-centric approach to providing assistance.
- Problem-Solving Skills: The ability to stay calm under pressure and resolve issues effectively.
- Organizational Skills: Capability to prioritize tasks and manage time efficiently.
- Basic understanding of AI frameworks and the ability to utilize AI tools in everyday tasks
- Technical Proficiency: Familiarity with IT and digital tools for data entry and case management.
What we offer - Temporary contract of 3 months.
- Possible career development opportunities.
- Access to a wide range of courses and targeted development programs to empower your career journey.
- Flexibility to help you plan and arrange your work-life balance effectively.
How We Hire
Allianz Partners does not accept unsolicited CV’s or approaches from agencies. We only work with partners on our approved supplier lists, under contract. Any unsolicited submission will not be considered.
101585 | Operations | Professional | Allianz Partners | Full-Time | Temporary
Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.
At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matter, and nurtures a culture grounded in integrity, fairness, inclusion and trust.
We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.
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