Case manager

Location: Brussels, Belgium
Working hours: Rotating shifts between 07:00 and 22:00, Monday to Sunday, including two weekends per month.

Who We Are

Allianz Partners is the world's leading travel insurance and assistance company.

Every two seconds, we provide assistance somewhere in the world. With approximately 20,000 employees globally, we are dedicated to helping people whenever they need support. Our worldwide network includes more than 800,000 medical providers, and every year we organize over 10,000 medical repatriations. More than 250 million people rely on our services worldwide.

In Belgium, Allianz Partners employs around 200 people, manages approximately 70,000 cases annually, and generates a turnover of around €50 million.

Would you like to make a real difference in people's lives while working in an international environment? Join our Assistance team and benefit from comprehensive training and ongoing development opportunities.

The Role

You will support travelers and expatriates facing unexpected situations anywhere in the world.

Examples of assistance cases include:

• Hospitalizations abroad
• Arranging payment guarantees
• Organizing medical repatriations
• Supporting clients during family emergencies

Your responsibilities

• Assist insured customers by phone and coordinate solutions tailored to their needs.
• Manage assistance cases from the initial contact through to resolution.
• Work closely with our international network of providers and partners to deliver effective support.
• Provide empathetic, customer-focused service during often challenging situations.
• Ensure accurate case management and documentation in our systems.
• Communicate clearly with colleagues to ensure seamless case handovers when required.
• Maintain high-quality service standards while managing multiple cases.

Your Profile

• Fluent verbal and written English is essential, as you will provide support to customers in the UK market.
• Additional languages such as French or Dutch are considered an asset.
• Bachelor's degree or equivalent professional experience.
• Previous experience in customer service, assistance, insurance, travel, hospitality, healthcare, or a similar customer-facing environment is a plus.
• Strong problem-solving skills and a customer-first mindset.
• Comfortable handling sensitive situations with empathy and professionalism.
• Able to work independently while collaborating effectively within a team.
• Flexible and willing to work in a rotating shift schedule, including two weekends per month.
• No medical background is required; you will be supported by our dedicated medical team, including doctors and nurses.

What We Offer

• Comprehensive onboarding and training on our tools, systems, and assistance processes.
• A dynamic, multicultural, and supportive work environment.
• The opportunity to join a global leader in travel assistance and insurance.
• A permanent full-time contract (CDI).
• Hybrid working possibilities following the successful completion of the onboarding and training period.
• Rotating shifts between 07:00 and 22:00, with planned schedules and two weekends per month.
• Career development opportunities within an international organization.
• A competitive salary package complemented by meal vouchers, group insurance, health insurance, and attractive employee discounts on Allianz Partners products.