MGCC Case Manager

Looking for a dynamic, empathetic "Medical Assistance Officer" (m/f) who is eager to get involved in their work and the company.
Located in Brussels, shift schedule from Monday to Sunday.

Who

Allianz Partners, the world’s number 1 in travel insurance and assistance.
Every two seconds, we carry out an intervention somewhere in the world. Today, the group employs approximately 20,000 people dedicated to providing daily help and assistance. Across the globe, we rely on a network of more than 800,000 medical service providers. Each year, we carry out over 10,000 medical repatriations. 250 million people use the services of our group, equivalent to 4% of the world population.
In Belgium, Allianz Partners has around 200 employees, processes 70,000 cases a year, and achieves an annual turnover of about 50 million euros.Would you like to join our assistance teams? We will provide you with thorough training!

Function

The Personal Assistance Service helps travelers and expatriates worldwide in all possible situations.

Some examples: assistance in case of hospitalization, arranging payment guarantees, organizing medical repatriations, or early returns due to family circumstances.
• Within our Personal Assistance Service, you will be responsible for helping insured individuals in need of assistance via phone, anywhere in the world.
• You assist our clients from the opening of a file to the satisfactory conclusion of diverse assistance requests. To achieve this, you will rely on our local or global network of service providers and correspondents.• You have only one aim: providing our clients with the most appropriate solution, with empathy.
• You manage cases with care so that the client does not have to worry about follow-up. You seamlessly navigate through contract conditions and processes.
• You record the commitments and contact you have with the client in our system.
• Your clear communication ensures a smooth transfer to your colleagues.

Together, we coordinate assistance requests 24/7. You’re one of the most vital links in our service delivery.

Profile

• You speak fluent English. French and/or Dutch are a plus.
• You have a few years of experience in a similar role or are a beginner eager to put your degree (minimum bachelor's level) and diligence at the service of our insured individuals in distress, for your own personal satisfaction.
• You gain energy from remote guidance to clients and strive to find solutions through warm phone contact.• You don’t need prior medical knowledge. You will be supported by our team of doctors and nurses.
• A fluctuating schedule means "freedom" to you.
• Your team, your client, and your manager will get to know you as a versatile and autonomous individual.

We offer

• Extensive training on the use of our tools and processes;
• A team of experienced colleagues and an expert group of assistance providers in a dynamic company. We operate locally but can work with the strength of an international group;
• An exciting, multilingual role within a welcoming company, in the heart of Brussels and a few steps from Gare du Nord;• A full-time permanent contract (CDI);
• The possibility of remote working after a period of training/integration;
• Work schedules in shifts, Monday to Sunday - between 7 AM and 10 PM at the latest;
Many development opportunities and a fair salary package, complemented by meal vouchers and extra-legal benefits, such as group insurance and health insurance, as well as attractive discounts on our products.

86929 | Customer Services & Claims | Professional | Non-Executive | Allianz Partners | Full-Time | Permanent

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. 

Great to have you on board

Let's care for tomorrow.