BP and Product Configuration Specialist M/F/X

DUTIES AND RESPONSIBILITIES:

1. Manage the business partner- and product-configuration on cross-LOB level which includes the following tasks:
    1.1.Acknowledge customer journey to identify all relevant data touchpoints 
   

    1.2.Alignment with stakeholders and in the team on needed details and most efficient way of implementation

    1.3.Enter and maintain master data, agreements, commission schemes, master contracts, open policies etc.

2. Handling the run business which includes the following tasks:
    2.1.Trouble shooting (in case of issues)
    2.1.1.Organize & prioritize requests
    2.1.2.Recognize and solve issues
    2.1.3.Analyze & share outcomes 
    2.1.4.Escalate to management, when needed
    2.2.Enhancements

3.  Utilize Agile methodologies to manage workflows and project delivery
4.  Ensure close alignment with stakeholders to achieve business needs and objectives

5. Process Optimization: Oversee the design and optimization of business partner- & product configuration processes to enhance efficiency and accuracy
    5.1.Strong knowledge of efficient data triage

    5.2.Holistic picture of all impacted processes and data touchpoints for all LOBs 

    5.3.Knowledge of GDPR and data laws (e.g. time periods of keeping data)

6. Customer Journey: Focus on enhancing customer satisfaction, experience and usability by delivering accurately configured data and addressing configuration-related issues promptly and effectively
    6.1.VoC/PCS: Highly relevant to support rating-target

    6.2.Customer Centricity: Ability to put oneself in the shoes of the customer

7. Ensure the integrity, accuracy and security of data throughout the systems 
8. Log and monitor all web activities by using appropriate applications to ensure transparency and traceability
9. Support UAT (User Acceptance Testing) to ensure quality and functionality

10. Identify opportunities to streamline and enhance business partner- & product-configuration processes
11. Drive continuous improvement initiatives to enhance data quality and system performance

12. Work effectively in an environment shaped by artificial intelligence (AI), machine learning, data, analytics and cloud-based tools, using insights responsibly with our standards of data governance, security and ethical use

How we hire

To Recruitment Agencies

Allianz recruits through dedicated in-house teams and does not accept unsolicited resumes/CVs, candidate introductions, or outreach from agencies or search firms. We only engage agencies under a prior, written contract and, where applicable, via our Preferred Supplier List (PSL). No fees will be paid for any candidate submitted or introduced without a contract in place, even if that candidate is subsequently hired. Do not contact hiring managers directly. Any breach, including unsolicited submissions, off-PSL contact, or attempts to invoice without an agreement, will result in candidate disqualification, termination of any existing contract, and non-payment of fees.

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matter, and nurtures a culture grounded in integrity, fairness, inclusion and trust.

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.

Join us. Let's care for tomorrow.