Bot Engineer(m/f/d)

Allianz Services is proud to serve and be part of Allianz Group, one of the world's leading insurers and asset managers. Our global footprint, with more than 8,800 employees located across ten countries and four continents, enables us to unlock value for our partners across the insurance value chain and deliver superior client experience within Allianz Group. At Allianz Services, we have a strong specialization in core insurance operations, shared services, business analytics, engineering, and management consulting. Our people and our trusted relationships with partners are what matter most. These are rooted in our values of compassion, integrity, and expertise and we strive to continuously evolve, improve, and deliver excellence while contributing successfully to the transformation of Allianz. Caring actively for the environment, for people, and for our customers is what makes us a great place to work and together we are shaping a better and more caring tomorrow.

Allianz Services is a company which belongs to the legal entity, Allianz Technology SE.   

Allianz Bot Engineering Ambitions

Insurance customers expectations towards interaction with their insurance service provider are rising. Multi-channel access via phone or chat, 7/24 service availability, state of the art AI driven self-services and professional call centre agent support on demand are key customer experience drivers. Allianz is looking for bot engineering talents to create conversational AI solutions for customer interaction

Role overview

TA Bot Solution Engineer understands customer needs, balancing state of the art AI solution capabilities to design, develop, and implements AI-powered conversational interfaces including voicebots and chatbots that enhance customer experiences, automate routine interactions, and deliver personalized service across digital channels and voice platforms.

What you do:

• Analyze customer and business needs, evaluate AI capabilities of conversational AI solution to design conversational flows and dialogue structures for voicebots and chatbots also applying generative AI prompt engineering scripts. Develop and implement NLP (Natural Language Processing) models and intent recognition systems.
• Build, test, and deploy chatbot solutions across web, mobile, and social messaging platforms
• Configure and customize voicebot interactions for IVR and telephony systems
• Integrate bots with backend systems, APIs, and databases (CRM, knowledge bases, etc.)
• Create and maintain training datasets for bot learning and improvement
• Implement sentiment analysis and contextual understanding capabilities
• Develop fallback strategies and human handoff protocols
• Monitor bot performance and continuously optimize conversation accuracy
• Collaborate with UX designers, product managers, and contact center teams

Design & Development

• Analyze customer and business requirements to design conversational flows and dialogue structures for chatbots and voicebots.
• Apply generative AI prompt-engineering techniques to enhance conversational accuracy and personalization.
• Develop and implement NLP/NLU models, including intent classification and entity extraction.
• Build, test, and deploy chatbot solutions across web, mobile, and social messaging platforms.
• Configure and customize voicebot interactions for IVR and telephony environments.

Integration & Data

• Integrate conversational bots with backend systems, APIs, and databases (CRM, knowledge bases, etc.).
• Create, curate, and maintain training datasets to continuously improve bot performance.
• Implement sentiment analysis, contextual understanding, and adaptive conversation capabilities.

Quality & Optimization

• Define fallback strategies, escalation flows, and human handoff protocols.
• Monitor bot performance using analytics tools and continuously optimize for accuracy, speed, and user satisfaction.
• Conduct testing, debugging, and validation of conversational interfaces across platforms.

Collaboration

• Collaborate closely with UX designers, product managers, and contact center teams to deliver seamless customer experiences.
• Partner with business and IT stakeholders to ensure scalable, high-quality AI-enabled journeys.

What you bring:

Personal Skills

• Strong curiosity and desire to deeply understand customer and business needs
• Analytical mindset with solid solution-engineering abilities to design end-to-end AI-enabled customer journeys.
• Passion for AI, conversational technologies, and generative AI prompt engineering.
• Collaborative team player who bridges business and technical perspectives.

Technical Skills

• Hands-on experience with NLP/NLU platforms and conversational AI frameworks.
• Experience with programming languages such as Python, JavaScript, or Node.js.
• Experience with API integration.
• Knowledge of voice processing technologies (ASR, TTS, DTMF).
• Familiarity with cloud platforms (AWS, Azure, GCP).
• Experience with version control systems (e.g., Git) and CI/CD pipelines.
• Understanding of testing and debugging techniques for conversational and voice interfaces.

You have Qualifications

• Bachelor's degree in Computer Science, AI, or related technical field
• 2+ years’ experience developing conversational AI applications
• Demonstrated experience with at least one major bot development platform
• Portfolio of successful bot implementations
• Knowledge of AI/ML fundamentals and applications in customer service
• We highly welcome candidates with a genuine interest and affinity for Information Technology (IT) and Generative Artificial Intelligence (GenAI), as these attributes are considered valuable assets to our team.

We support your well-being

• Access dedicated counseling services, mental health resources, and well-being sessions designed to keep you feeling your best
• Enjoy a personalized benefits package through a monthly budget on the Benefit platform, covering medical subscriptions, meal tickets, private pension plans, life insurance, Allianz Tiriac exclusive insurance discounts, and many more.
• Prioritize what truly matters with time off on your birthday, additional vacation days for each year with Allianz (up to five extra days), Paid leave on December 24th and 31st, plus the flexibility to swap weekend holidays for extra days off, and special allowances for significant life events.

We invest in your growth

Take advantage of an extensive learning curriculum tailored to support your career growth and meet your professional needs, with access to a wide range of technical and soft skills trainings, international certifications (including Agile, Lean Six Sigma, PRINCE2, ITIL, IFOA, ACCA, IACCM, and more), learning resources from LinkedIn and Allianz platforms, Internal language development opportunities (German, French, English), and our dedicated Leadership Program to help you reach the next level.

What we offer:

• We offer a hybrid work model which recognizes the value of striking a balance between in-person collaboration and remote working incl. up to 25 days per year working from abroad
• We believe in rewarding performance and our compensation and benefits package includes a company bonus scheme, pension, employee shares program and multiple employee discounts (details vary by location)
• From career development and digital learning programs to international career mobility, we offer lifelong learning for our employees worldwide and an environment where innovation, delivery and empowerment are fostered
• Flexible working, health and wellbeing offers (including healthcare and parental leave benefits) support to balance family and career and help our people return from career breaks with experience that nothing else can teach.

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in. We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation.

Join us. Let's care for tomorrow.

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