Call Center Arval
Bucarest, RO, 020339
Allianz is the home for those who dare – a supportive place where you can take the initiative to grow and to actively strengthen our global leadership position.
We are ONE of the 4 Global Centers of Competence that Allianz Partners has around the word and we deliver back office and front office assistance and claims management services for customers or Allianz entities based in: Germany, Austria, Switzerland, Ireland, Italy, Romania or for Global Contracts;
Key Responsibilities:
- Ensure and manage the relationship with the users/customers of the company's vehicles,
- Mainly by telephone but also through written communication means, in order to solve the problem in a timely manner.
- Professional and efficient manner to deal with their enquiries concerning the vehicles they use (Predominantly in relation to carrying out servicing, maintenance and repairs).
- Receive, analyze and deal with requests received from customers;
- Follow up on all cases handled to minimize costs and downtime.
- Professionally handle user/customer requests in a manner that ensures a balance between minimizing costs and customer satisfaction in terms of vehicle use and certainty of receiving all contractual services.
- Communication with users/customers, how to deal with their requests, and response times.
- To collaborate on a permanent basis both with colleagues in the Dept. Operations, as well as with those in Dep. Commercial/
- Sales in order to efficiently manage all cases.
- Contribute to the continuous improvement of the company's image in the eyes of customers and partners by
Requirements :
- English languages knowledge B2/ C1 level, both written and verbal –mandatory;
- Outstanding analytical skills;
- High personal responsibility, enthusiasm and dynamism
- Problem-solving Champion & solution driven;
- AI and Machine Learning Utilized for predictive analytics and fraud detection.
- Artificial Intelligence (AI) General AI applications in customer service and claims processing.
- Business Intelligence Important for decision-making and strategic planning.
- MS Office full-time friend;
- Enthusiastic, egger to learn ,with the ability to connect well with the people
- Agile in complex situations;
- Proactive attitude and team spirit.
The benefits we offer, besides our great way of living at work, are:
Foundation:
- Monthly Budget on Benefit Platform
- Subscription to private medical services provider
- Gift tickets for Easter and Christmas on Benefit Platform
Health and Well-being:
- Additional vacation days based on seniority in AZP
- Corporate seminars
You grow:
- Local and International Career opportunities
- 4 different Volunteering Teams you can be part of
- Wide training curricula
- All you can read with LinkedIn Learning & Bookster
Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges is what makes us a unique employer. We are united by a shared commitment: to put our customers first and at the center of everything we do. Their needs inspire our thinking and guide our actions. Together, we can build an environment where everyone feels empowered and confident to explore, grow and shape a better future – for our customers and for the world around us.
At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. The foundation for this is our inclusive workplace, where people and performance both matter, and where integrity, fairness, inclusion and trust are at the heart of our culture. We therefore welcome applications regardless of race, ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.
Join us. Let's care for tomorrow.
Note: Having different strengths, experiences, perspectives and approaches is an integral part of Allianz‘ company culture. One means to achieve this is a regular rotation of Allianz employees across functions, Allianz entities and geographies. Therefore, Allianz expects from its employees a general openness and a high motivation to regularly change positions and collect experiences across Allianz Group.
