Claims Officer Motor Extended Warranty with German and English (m/f/d)

Your responsibilities

Through this role you will have the following responsibilities:

• Responsible to open and manage the claims as per agreed TAT i.e. review and processing
• Perform technical review of claims and plausibility checks and - if needed - consult external experts
• Correspond with dealerships, clients, and external experts
• Responsible to receive, review the invoices and prepare for payment
• Implement claims SOP within the service network/dealers
• Guide, train and direct service network/dealers on claims process
• Collect and update the internal procedures supported by technical bulletins/literature released by OEMs
• Ensure customer grievance to be addressed at top most priority and resolve the same within the set TAT laid down by department/organization
• Work effectively in an environment shaped by artificial intelligence (AI), machine learning, data analytics and cloud-based tools, using insights responsibly with our standards of data governance, security and ethical use.

What you bring

• Advanced German and English skills
• Degree/Diploma in Automobile/Mechanical engineering, or similar education would be a plus
• Technician/Automobile/Mechanical background and also to have a commercial understanding
• Previous experience with motor extended warranty claims, insurance and/or assistance market, network expansion and also management of direct / indirect teams
• Good analytical and problem-solving skills
• Flexible and adaptable to change
• Well-versed with MS Office
• Good understanding of AI frameworks and the ability to utilize AI tools in everyday tasks. Interest in supporting clients in adopting AI for successful business transformation.

How we hire

We hire directly. Allianz Partners does not accept unsolicited CVs or approaches from agencies. We only work with partners on our approved supplier list, under contract. Any unsolicited submissions will not be considered.

What we offer

Our employees play an integral part in our success as a business.

We appreciate that each of our employees are unique and have unique needs, ambitions and we enjoy being a part of their journey.

We are there to empower and encourage you with your personal and professional development ensuring  that you take control by offering a large variety of courses and targeted development programs. All that in a global environment where international mobility and career progression are encouraged. Caring for your health and wellbeing is key priority for us. This is why we build Work Well programs to providing you with peace of mind and give the flexibility in planning and arranging for a better work-life balance.

96135 | Customer Services & Claims | Professional | Allianz Partners | Full-Time | Permanent

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. 

At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matter, and nurtures a culture grounded in integrity, fairness, inclusion and trust. 

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations. 

Great to have you on board. Let's care for tomorrow.